Request for assistance configuring SourceCoast

Hello,

Request for assistance configuring SourceCoast

I'm totally lost with this SourceCoast software. It's been several days that I try to configure it properly but nothing to do, I do not.

I said that I have an active account. The error message that appears on the screen when I want to configure SourceCoast: Error
Your Subscriber ID Was Not Associated with an active subscription JFBConnect.

Honestly, I do not know what to do to run this software.

Can you help me please and tell me what is the problem?

Why the software does not work?

Also, thank you to find a screenshot attached.