Topic-icon Can not create Facebook read action etc

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12 years 2 months ago #42160 by visability
I have been though the forums and documentation and in the docs setting up a feature to automatically post a read event to Facebook is just not happening for me. I see that in the Facebook developer area that there is a note/icon next to my read action that says unapproved. Does that have anything to do with it?

When I stay on any page to try and trigger the read post I never see the notice that lets me know that I have posted to Facebook. Is there somewhere where I can get proper instructions to set this up.

JFBConnect has such amazing functionality but I have wasted a couple of days getting nowhere.
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12 years 2 months ago #42173 by alzander
If you haven't already, please make sure you're going through the Open Graph Actions documentation.

If nothing is being triggered, below are the best debugging steps I'd suggest:
1) In the Configuration area of JFBC, set "Enable Debugging Mode" to "Yes". That may show a 'blue box' in the bottom right when the action should be triggering with information as to what's gone wrong.
2) Enable the "Include jQuery / Bootstrap" setting in the JFBConnect configuration area. There are lots of templates and extensions that include jQuery and/or Bootstrap, but different configurations can conflict. Our version is a special namespaced version just for JFBConnect which won't conflict with other extensions and is sure to work with ours.
3) Check the Open Graph -> Activity Log in JFBConnect for any errors that area appearing there. If you see any, let us know what they are, as that will help narrow things down.

I hope that helps get you started, but if not, let us know, and we'll help however we can.

Thanks,
Alex
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12 years 2 months ago #42202 by visability
Thank you for your speedy reply.

I have tried your three suggestions and I have still not had any success. At least this time the activity log captured a few activities although it seems to have stopped capturing them again These are two errors that it captured:
For read posting:
Unknown path components: /Read

For Jreviews review post:
(#3502) Object at URL www.pelife.co.za/green2/186-test-article...-review-this-company has og:type of 'website'. The property 'business' requires an object of og:type 'business.business'.

Where to from here?
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Support Specialist
12 years 2 months ago #42214 by alzander
Please try running your pages with errors like that through the Facebook URL Debug Tool . That tool will immediately check your page as well as update Facebook's cached values for the Open Graph tags on that page. My guess for the error above was that you changed the tags, but Facebook was still using the 'old' values it had previously seen.

The error shown now is "Object at URL 'www.pelife.co.za/green2/186-test-article...-review-this-company' is invalid because the configured 'og:type' of 'business' is invalid.".

Did you setup the type of "Business" in the Open Graph area of Facebook? If so, you should un-check the "Built-in Facebook Object" box in the JFBConnect -> Open Graph -> Object setup area. If you didn't create it, then Facebook won't know what the 'business' object is. You may want to try just "article", which is a built-in Facebook object.

I hope that helps get you started, but if not, let us know.

Thanks,
Alex
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