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  7. JFB Stoped working after update.

Topic-icon JFB Stoped working after update.

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10 years 2 months ago #41516 by ijokovic
Had early adoption of JFB installed for Joomla 3.x and all worked well till i purchased new supscrition and updated the extension on the latest one.
Site is www.drumtidam.info
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10 years 2 months ago #41525 by orymcl
What do you mean stopped working? If you upgraded it and it stopped working then you obviously never upgraded properly.

How did you upgrade? by reinstalling the latest download over your existing installation?
If installed, have you run the Auto-Tune as recommended? And are all the plugins/modules enabled?

Is there existing facebook plugins you have installed? these can cause conflicts. Double check your settings. The best solution would be to run the auto-tune.
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10 years 2 months ago #41527 by ijokovic
Hello i would not post it here if I wosn't previously checkd pretty much all.
The plugins for the JFB are loaded, used install with extension manager, no error messages there are went fine.
I run autotune after, and aswell all looked fine - the old configuration wos inherited from older version, atleast facebook appid secret key and aswell some others...

Like, and comments are working so my previous state wos incomplete, but if you visit linter (fb debug tool) I get erros:
Inferred Property The 'og:url' property should be explicitly provided, even if a value can be inferred from other tags.
Inferred Property The 'og:title' property should be explicitly provided, even if a value can be inferred from other tags

Even if i check my page source (html render) the tags looks like they are present. But if you try to share the url article on facebook image, description nothing is pulled by facebook.

So to make it clear after i upgraded to the newer version, some funcionalites are lost as the most important one for me (description of the articles aswell with image - og tags...)
.
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10 years 2 months ago #41538 by alzander
Looking at your site, I do see the open graph tags are being properly inserted in the page. However, when I run the Facebook URL Debug Tool , I'm not seeing the errors you mention. Instead, I'm seeing an error message "Could not retrieve data from URL.".

That issue is a bug with Joomla 3.2 on certain user sites that we haven't been able to narrow down yet. If you have the "Enable GZIP Compression" setting enabled in the Global Configuration area of Joomla, Facebook is unable to scan your site. That issue is completely unrelated to JFBConnect as they won't be able to scan your site even if JFBConnect is uninstalled/disabled.. so it's not a JFBC issue, but a Joomla 3.2 issue. We have it on our to-do list to investigate further, but it's not happening on all sites, and we haven't fully determined the cause yet.

I'd recommend disabling GZip compression and running your page through their Debugger again and see if it properly scans your page. If so, leave GZip off, for now.

I hope that helps get you going, but if not, let us know. If there are other issues you're having with JFBConnect after the upgrade, let us know, and we'll help work through those as well.

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. JFB Stoped working after update.
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