Topic-icon Users are having trouble logging in

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10 years 3 months ago #40539 by TVFG
Hello,

I have heard from many users having trouble logging in to the site, signing up to the site.
Some can register but are unable to comeback to the site and login.

1. When they click on the logging it doesn't take them anywhere
2. They are not able to login with FB or create account
3. Once they create account they are not able to login.

Thank you
Best,
Shila
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Support Specialist
10 years 3 months ago #40551 by alzander
Shila,
I just went to your site and registered using Facebook. My account was created as expected. I then logged out and logged back in as expected.

From that quick test, things seemed to work just fine for me. Can you try setting the "Enable Debugging Mode" to "Yes" in the JFBConnect -> Configuration area and try again? Let me know if there are any error messages that appear when you can't login. That will help narrow things down.

Beyond that, please let me know if there are any specific ways to test.. like a specific browser, OS, or anything else that may help narrow things down. We'll gladly help investigate however we can.

Thanks,
Alex
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