Topic-icon We were unable to retrieve your Facebook account information.

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I've reviewed the information in most of the previous posts, and the answers are mostly outdated (e.g., upgrade to latest JFB version). We just started getting this error in the last day and have no idea why.

We were unable to retrieve your Facebook account information. Please try again.

We're using v.5.2.2 .
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Support Specialist
I'm not sure, honestly. We haven't had any reports of 'breaks' in Facebook today. However, Tuesdays are the day when they push out their 'big' changes. Sometimes, that does have knock-on effects and breaks some features on some sites.. it's pretty random.. and your site could have been affected.

I just tested on your site (wo*****nk.com) and was able to register a new account with Facebook. I then logged out and back in without any issue.

If you're still having the issue, can you let me know:
1) Is this happening for all accounts you try, or just a few?
2) Does the same issue happen if you use a different browser?
3) What about a different computer?
4) Have you heard this from your users, or just from your own testing?

We'll gladly do what we can to get to the bottom of it.. but from what I can see right now, things are working.. which makes it difficult to narrow things down.

Thanks,
Alex
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Yes, it's working just fine now. Go figure! lol...Thanks for checking it, though!
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Support Specialist
Hehe.. gremlins will always bite someone :) Glad to hear it's working again. As always, should you need anything else, just let me know!

Thanks,
Alex
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