Topic-icon Autotune is showing an error in the second step

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10 years 5 months ago #39532 by petrom
it says:

Error
Facebook API Error: An unexpected error has occurred. Please retry your request later.

I checked all the values and can't get on with the autotune.

Any help please?
thnx in advance.
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Support Specialist
10 years 5 months ago #39538 by alzander
Peter,
Can you tell me what the name of the step is? Basic Settings, Facebook App, or Site Check? Do you have to do anything for the error to show (like clicking the "Save Settings" button), or does it appear right when you reach the step?

Also, is this on a site that's run Autotune before, or is this a new site?

Not sure what that error would be from, but we'll gladly help narrow things down.

Thanks,
Alex
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10 years 5 months ago #39547 by petrom
All good questions of course.

It was in the Facebook App step.

It happens everytime I press save settings.

Yes the site was already tuned before.

Thanks,
Peter
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Support Specialist
10 years 5 months ago #39548 by alzander
Please check the following:
* Make sure you're on the latest version of JFBConnect, v5.2.1
* Hit the "Refresh" button in the menu bar area. That will refetch the latest recommendations and settings available for Facebook Apps and may let you save properly.

If you still have issues, just let me know, and we'll help investigate further.

Thanks,
Alex
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10 years 5 months ago #39552 by petrom
I only went to tuning because of the upgrade to v5.2.1. So yes, this is the newest version.

I did hit the refresh button and the error persists. Do you want to get your hands dirty under the hood?

Cheers,
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10 years 4 months ago - 10 years 4 months ago #39686 by ricrod
I can not pass after click start in the auto tune. Please, what is happening?
Follow in attachment the step by step of the problem and my Joomla 3.0 configuration + php configuration.

In time: i'm using the com_jfbconnect_j3.0_v5.2.2.

Could you help me?

Regards.
Last edit: 10 years 4 months ago by ricrod.
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