ipv6 error

moonsun
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10 years 5 months ago #38880 by moonsun

ipv6 error was created by moonsun

hi....

i get ipv6 error and cannot connect to facebook. i don't have any control over the server side.... is there a way to disable ipv6 connection?

thanks!

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alzander
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10 years 5 months ago #38883 by alzander

Replied by alzander on topic ipv6 error

I can investigate, but JFBConnect is setup to ask your server the 'best path' option for a connection. If your server reports that IPv6 is available, JFBConnect (really, PHP) will use it. If your server is incorrectly reporting that IPv6 is available, you'll likely run into more issues than just with JFBConnect. I'd highly recommend contacting your host and having them disable their IPv6 reporting to prevent this error.

Again, I will look, but it may take a few days to get an answer as we've never heard of this issue being an issue that can't be worked around. Additionally, and 'fix' we provide would have to be re-implemented with every update of JFBConnect.

I hope that helps get you started,
Alex

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moonsun
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10 years 5 months ago #38891 by moonsun

Replied by moonsun on topic ipv6 error

did ask the host to disable ipv6. hopes it will solve the problem.
TY for your support!

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moonsun
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10 years 5 months ago #38896 by moonsun

Replied by moonsun on topic ipv6 error

ok host fixed ipv6 status.... still get error:

Facebook API Error: Failed to connect to 2a03:2880:f00a:401:face:b00c:0:1: Network is unreachable

Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

what next?

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alzander
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10 years 5 months ago #38949 by alzander

Replied by alzander on topic ipv6 error

If that address is being returned, it means that the DNS on your server is still configured for IPv6. That's what's returning the address. Unfortunately, the outgoing request can't be made because a firewall or mis-configuration is actually blocking those IPv6 requests. I'd recommend contacting your host again to let them know that it's not resolved.

You can try the following, but you'll need to make it in every update of JFBConnect, and there's likely more places it'd have to be done as well, which would take some time to narrow down. In the /administrator/components/com_jfbconnect/assets/facebook-api/base_facebook.php file, around line 177, you'll see:

public static $CURL_OPTS = array(
        CURLOPT_CONNECTTIMEOUT => 10,
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_TIMEOUT => 60,
        CURLOPT_USERAGENT => 'facebook-php-3.2',
    );

Update that to:

public static $CURL_OPTS = array(
        CURLOPT_CONNECTTIMEOUT => 10,
        CURLOPT_RETURNTRANSFER => true,
        CURLOPT_TIMEOUT => 60,
        CURLOPT_USERAGENT => 'facebook-php-3.2',
        CURLOPT_IPRESOLVE, CURL_IPRESOLVE_V4,
    );

That's untested since I don't have a mis-configured server to test with, but it should hopefully work.

Thanks,
Alex

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moonsun
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10 years 5 months ago #38952 by moonsun

Replied by moonsun on topic ipv6 error

no go....
i get the same error after the fix....
any ideas?

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alzander
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10 years 5 months ago #38959 by alzander

Replied by alzander on topic ipv6 error

I'm sorry, I actually posted that wrong. Please update the , to an => in that last line, like:

public static $CURL_OPTS = array( 
        CURLOPT_CONNECTTIMEOUT => 10, 
        CURLOPT_RETURNTRANSFER => true, 
        CURLOPT_TIMEOUT => 60, 
        CURLOPT_USERAGENT => 'facebook-php-3.2', 
        CURLOPT_IPRESOLVE => CURL_IPRESOLVE_V4, 
    );

I do hope that works for you!

Thanks,
Alex

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moonsun
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10 years 5 months ago #38973 by moonsun

Replied by moonsun on topic ipv6 error

ok. we are getting somewere.... not sure it's any better but i get a different error now:

Error
Facebook API Error: connect() timed out!

Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

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alzander
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10 years 5 months ago #38985 by alzander

Replied by alzander on topic ipv6 error

A connect timeout means that the outgoing connection couldn't be established. That could be from many, many reasons, but is completely server related (firewall, ip blocking from Facebook for your server, etc).

Can you let me know when you're getting this message? Have you been able to run Autotune successfully? If not, can you tell me if the "Subscription Information" area at the bottom is filled in with your info? That will narrow things down a lot by letting us know if communication with sourcecoast.com is working.

Thanks,
Alex

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moonsun
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10 years 5 months ago #38998 by moonsun

Replied by moonsun on topic ipv6 error

hi
i get the message when i truy to save first page of autotune....

subscriber information shows correctly

thank you very much for the support... you worth the payment even when your component isn't working.... lol

p.s my website is rtl and partly hebrew is that got anything to do with the problem?

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ipv6 error