Topic-icon Error messages when running AutoTune in Backend

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Hello everybody!

After reading the positive comments on Joomla Extensions website, I purchased JFBConnect for Joomla 3 to integrate my Facebook profile in my running joomla project. I managed to install the package (component, plugins, and module) as usual without any problems. However, when I tried to run AutoTune im Backend I got these two error messages:

- getFieldList - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.
- getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.


The IDs and the FB key entered at step 2 are correct and the php cURL is enabled. According to my webhoster, it is not possible to make any exeption in the firewall for the domain "sourcecoast.com" for security reasons. Can anybody propose any solution to this issue?

Thank you!
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10 years 8 months ago #35220 by alzander
If you can't edit your Firewall, then you won't be able to run Autotune at all. That is a critical piece of our software, and I can't believe that they can't add exceptions. There are many other domains within Facebook that will needed to be reached as well, but it depends on the features you're using as to what the exact domain used is.. my guess is that you will likely run into other issues as well when trying to communicate with them.

You can setup your Facebook application manually, but we don't have documentation on that as the Autotune tool does that automatically and also ensure that the settings are the best ones for your app. If you want to, go to the Facebook Developer area . The main settings you'll need to configure are App Domains and Site URL. Some features require other settings, but I'd just start there.

There will be other issues if you can't run Autotune, like Open Graph Actions not functioning. That's because Autotune fetches information about your Facebook Application, and that is required for the component to determine how to do certain functions. Standard login/registration, profile import, and other things should work (if that communication isn't blocked).

I hope that helps explain,
Alex
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10 years 8 months ago - 10 years 8 months ago #35224 by nunatuti
Hey Alex,

Thank you for your reply.

What exactly shall I tell my webhoster to do? They want more specific information besides the domain name and the ip address to be excluded.
Can you explain how the software gets connected to run AutoTune?

Thank you,

Khalid Ghazi
Last edit: 10 years 8 months ago by nunatuti.
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Support Specialist
10 years 8 months ago #35231 by alzander
Your server should be able to make outgoing connections to *.facebook.com and www.sourcecoast.com. The connection to sourcecoast is to fetch the latest fields, and recommended values for those fields, that are available for configuration in Facebook Applications. This list changes a little almost every month, which is why we turned it into a service, so we didn't need to create a new release every time something changed.

The connection to facebook.com servers is to update your application information, retrieve information about users that register on your site, and perform many other communication tasks with Facebook to properly integrate your site with it.

I hope that explains, but if you need anything else, just let me know.

Thanks,
Alex
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