Topic-icon Open Graph object is not correct

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11 years 1 week ago #32570 by LeGiangAnh
Hello,

After disabling all objects except pc_game, it worked: screencast.com/t/HaGmNBQ8p

Thanks,
Giang Anh
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11 years 1 week ago #32579 by alzander
Glad to hear that worked. To get the others working, I would recommend enabling just one at a time, and see if it 'breaks' again. If so, check that the category selection (in the right) isn't the same as your pc_game object.

JFBConnect should pick the most specific object for the page, so if you have one object for a parent category (like "All Products") and another object for a specific sub-category (like "PC Games"), it should be using the PC Games object, but if not, let us know.

Mainly, try to help figure out why the 'other' object was selected and we'll gladly help figure out a way to make them both work together.

Thanks,
Alex
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11 years 1 week ago - 11 years 1 week ago #32581 by LeGiangAnh
Hello,

Right after I enabled the second object, it's incorrect again: screencast.com/t/aWIbRSD4t6E
The category of mobile_phone is different with pc_game: screencast.com/t/c2aESOzV

Update: if I enable the 3rd object, it will use that object. So JFBconnect always uses the latest object.

Thanks,
Giang Anh
Last edit: 11 years 1 week ago by LeGiangAnh.
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11 years 1 week ago #32590 by alzander
If a Directory is set, that will be used. So, if you're using 2 separate categories for each object, set the "Directory" to "-- No Selection --" which will then make the object work only for the specific category you set.

Definitely let me know how that goes, and hopefully that helps get you going!

Thanks,
Alex
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11 years 1 week ago #32594 by LeGiangAnh
Hello,

I did as your suggestion and the dev tool show correctly: screencast.com/t/ruKSYzgA
However, when I like a listing FB still shows incorrect: screencast.com/t/wDL5xIjkA
It shows the result mobile phone instead of restaurant.

Thanks,
Giang Anh
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Support Specialist
11 years 1 week ago #32610 by alzander
After you use the FB Debug Tool, you may need to wait a day or so for it to work correctly. If the debug tool shows it as correct though, that's the important thing.

Additionally, if you've already Like'd the page, it can take Facebook a while longer to update their data about the page because they don't like changing the Like's a user has made or else administrators could 'switch' what someone Like's. That could obviously cause some privacy and public concerns.

In general though, it sounds like you got it right, you may just need to wait a bit and test again.

Thanks,
Alex
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