Topic-icon User Login issue

3 weeks 1 day ago #68318 by eashery
User Login issue was created by eashery
We are facing login issue by JFBC. 

Case1: User try login by JFBC, he becaome logged in but it doesn't not appear on page(site login bar). After refreshing the page again we can see he is logged in.

Case2: User is not able to login.

JFBC Version: 8.0.3
Joomla Version: 3.9.22

Note: Right now we can't update any version.

Plesae let us know the solution.
2 weeks 5 days ago #68326 by eashery
Replied by eashery on topic User Login issue
Waiting for response.
Support Specialist
2 weeks 4 days ago #68330 by mel
Replied by mel on topic User Login issue
Could you provide more information, such as:
* a specific URL where I can see the behavior in action
* if there are any error messages in the console or screen
* what steps you're taking differently between the two cases above
* what browser you're using
* is there a user mapped in the JFBConnect backend user map area? 
* have you switched apps from one that was previously used on the site?

If you're on such an old version, that may be part of the problem. However, I attempted to log in via my Facebook credentials (against I think is your site with 8.0.3) and it appeared that I logged in without having to refresh the page. (see the attachment).

-Melissa
 
Attachments:
18 hours 55 minutes ago #68346 by eashery
Replied by eashery on topic User Login issue
This issue happens after the user session has ended and they come back to the site. We drive all of our traffic from email so a user who was logged in earlier in the day clicks the link, it takes them to the correct page and then refreshes to log them back in which redirects them to our /blab page. To replicate this, you would have to login and then wait a bit and then go back to the site.

a specific URL where I can see the behavior in action :
* if there are any error messages in the console or screen : No
* what steps you're taking differently between the two cases above : We just click on social login button like FB,Google and Twitter but we are not able to login and some time not redirected to the page where it should go after login
* what browser you're using : Chrome
* is there a user mapped in the JFBConnect backend user map area? :Yes
* have you switched apps from one that was previously used on the site? No

I can create a video and upload it so you can see what's happening.
18 hours 53 minutes ago #68347 by eashery
Replied by eashery on topic User Login issue
We can't put the URL because your system is marking it as SPAM. I will try doing it this way:

a specific URL where I can see the behavior in action : https://blabber (dot) buzz.
18 hours 26 minutes ago #68348 by eashery
Replied by eashery on topic User Login issue
I was able to make a video to show what is happening. The first click you will see is from our email which brings you to the article and then it quickly redirects the user to the /blab page which then logs them in. The second click is after the /blab page loaded and I was logged in, I then clicked the article link once again and it brought me to the correct page (logged in).

watch.screencastify.com/v/ITxdD3xLWYdba9V8U6hw
Social Stream
Hide. Seek. Play!

Countdown Hide & Seek Game

Countdown, the new hide & seek toy, is available now! Designed and developed by the founders of SourceCoast, it's the perfect toy to get your kids moving at all ages.

Get the Hide and Seek Toy on Amazon