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3 years 10 months ago #66468 by alzander
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Error
Error: Information is required about your Application for Open Graph to function. Please run Autotune configuration tool. to fetch your settings.

That error means that all steps of Autotune haven't been run or saved their information properly. Can you do the following in the Autotune area:
* Go to the FB App section and hit the 'Refresh' button in the menu bar
* Go to the Network Settings area and fetch the latest settings there as well

After that, check to see if you get the same error. If so, we'll need to investigate why Autotune isn't fetching the latest network details for connecting to each social network, which could explain why the auto-posting isn't functioning.

Thanks,
Alex
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3 years 10 months ago #66471 by ioacha
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Unfortunately I have the same error
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3 years 10 months ago #66473 by alzander
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Can you send me a Private Message with your Joomla admin credentials? With that, we can login to the admin area and check out what's going on. We'll do what we can to help you get to the bottom of things quickly.

You can PM me by clicking the mail icon under my name to the left.

Thanks,
Alex
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3 years 10 months ago #66475 by ioacha
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I really appreciate your help but I just got a little tired with this and I don't think this component is for me. It's too complicated for me. Thank you again for your help because you haven't let me alone!
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3 years 10 months ago #66477 by mel
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Thank you for trying JFBConnect. I just processed your refund request. I'm sorry that we weren't able to get you going easily enough. The channels and auto-posting feature is one of our more intricate features of JFBConnect and Facebook frequently updates this functionality causing lots of hiccups. We plan on focusing on simplifying and adding to our channels functionality in an upcoming release, so keep us in mind for the future.

-Melissa
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