Pre-Sale question

Hello, I sent you some messages through Messenger and one more through your contact form but since I didn't get any reply yet (after some days), I'd like to know if you got my messages.
I woud need to buy your extension for my EasySocial based site but by clicking on 'Get JFBConnect Now!' from within Easysocial backend, I got an error like the following:

The link is not currently active.

There are a number of reasons that you may have received this message. The most common is that the merchant who was advertising is temporarily not-actively promoting that program. If, however, you feel you have reached this page in error, please let us know. Shareasale.com does not tolerate or send any SPAM mail to anyone. If you feel you have been targeted by a SPAM message, we would appreciate if you could forward the message to us at abuse at shareasale.com.

So the question is: may I buy your extension? Are you still supporting Easy Social?

Thank you very much

Maurizio

May you reply please?

I bought your extension and installed but at the Tune step the software says
User: User Not Found!
Subscription: No Subscription Found!
Expires: No Subscription Found! (Expired)
Last Checked: 2019/10/02

If you need my ID I can privately send you

Thank you
Maurizio