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Topic-icon Manage Pages Problem

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4 years 7 months ago - 4 years 7 months ago #65687 by fb_1127481405
Replied by fb_1127481405 on topic Manage Pages Problem
Alex I've just looked at your page tab example. It looks as if I can use it for a Donate link for our charity on our FB page. However when I try to set the Page Tab URL in JFBC Tuneup to www.horsesforhope.org.au/donate.html I get a red error and the suggestion that it should be www.horsesforhope.org.au. How do you set a Page Tab to some other page?

Also FB won't let me submit my app for approval. If I take it out FB won't let me submit my app for approval either.

This is hopelessly confusing.

Edit.

It seems as if your tuneup requires a Page Tab setup. I can't set it all to blank because it produces an error. However if I have less than 2,000 fans FB won't let me publish it. On the other hand if I remove the Page Tab URL from the app in Developer I can't then get it reviewed because I get the error "You must provide a page with your Page Tab app installed." The only way I can see that error happening is if removing the Page Tab URL in Developer is somehow being overridden by it still being in the JFBC app settings.

So you won't let me set it to blank in JFBC and if I set it to blank in FB Developer it doesn't recognise it's blank when I try to get it reviewed.

And nowhere do you say don't even bother with a Page Tab if you don't have 2,000 fans.

Further Edit

I discovered that the Basic Settings allows the section of the form relating to Page Tabs to be deleted before submission. If it is there in the form it takes the previous setting as a default because submitting the form has to include a Page Tab. Having gotten rid of that I was allowed to submit for App Review. However FB is now telling me (again) that my business is not verified. I could scream.
Last edit: 4 years 7 months ago by fb_1127481405.
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4 years 6 months ago #65688 by alzander
Replied by alzander on topic Manage Pages Problem
We're making your life fun aren't we?

The 2000 fans thing was introduced last year. Originally, it was like 100 fans and they keep increasing it to the now-current 2000. We weren't even aware of this change until about 6 months after it was first announced as it was pretty buried, but you're right, we should make it more clear.. and fix Autotune to not require a Page Tab. When Page Tabs were originally added, they were a very popular feature and setting one up had no ill-consequences if you didn't use it. Since then, app reviews, minimum fan requirements and a whole host of other changes have occurred. I've added it to our task manager to allow blank / disabled settings for those fields.

To remove the Page Tab feature from your application, you'll need to do it in the Facebook Developer Area :
* Click into your app
* Go to Settings -> Basic
* Scroll down to the Page Tab section and click the 'x' in the top right corner of that section
* Save
Don't run autotune again while you're submitting your app for review.

I hope that helps and sorry for the confusion.

Alex
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4 years 6 months ago #65693 by fb_1127481405
Replied by fb_1127481405 on topic Manage Pages Problem
OK I've got the result for my app review. Refused approval of course.

"Not Approved: publish_pages, manage_pages
App Verification feedback
The Facebook Login button is not currently working properly in your app. When clicked, the button should immediately lead a user to log in with Facebook, and the user should be able to successfully sign into their Facebook account.
Please make sure your Facebook Login button is working correctly and accessible outside your company, then resubmit your app for review.
Visit our developer documents to more about Testing a Login Flow.
Notes From Your Reviewer:
I've attached some screenshots that may help you understand my response better. You can find them here: screenshot_1.fna&oh=f9a27a831c677ebfb9513376c8d63f90&oe=5E2647BE
publish_pages feedback
While your screencast and notes provide a valid use case, we were unable to verify this use case when we logged into your app. Please ensure that your app has correctly integrated the requested permission, and resubmit for review so that we can complete testing.
manage_pages feedback
While your screencast and notes provide a valid use case, we were unable to verify this use case when we logged into your app. Please ensure that your app has correctly integrated the requested permission, and resubmit for review so that we can complete testing."

The screenshot provided by the reviewer is at scontent.fmel8-1.fna.fbcdn.net/v/t39.800...c8d63f90&oe=5E2647BE

It says App Not Set Up: This app is still in development mode and you don't have access to it. Switch to a registered user or ask an app admin for permissions.

What does that mean?
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4 years 6 months ago #65696 by alzander
Replied by alzander on topic Manage Pages Problem
In the Facebook App Developer Area , click into your app. In the top right corner, there should be a switch for "Live" or "Development Mode". Switch that to "Live" so it's accessible by everyone.

I hope that helps,
Alex
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4 years 6 months ago #65707 by fb_1127481405
Replied by fb_1127481405 on topic Manage Pages Problem
Silly me!

I thought development mode was for when the app wasn't being used by the public.

Then you get to switch to live when its been approved.

So you are saying it can't be in Development mode when you apply for App Review?

What a strange system?
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4 years 6 months ago #65714 by fb_1127481405
Replied by fb_1127481405 on topic Manage Pages Problem
OK now FB can login and create an account so that bit works. However now they want to test manage pages and publish pages. Does that mean I have to give FB access to the backend?

In order to do this I have to go through a two step process. First I have to allow FB to register as a site user on the front end. Then I have to enable that account as an administrator which requires a further review so that I can inform the FB reviewer to login to the backend.

As far as I can see the review process does not allow this two step method. I have no way of knowing if I will get the same reviewer next time or even if there is a record kept of where previous reviewers got up to. Also I don't know how to enable logging into the backend with FB.

Every one of your users has to go through this crap and there is nothing on your site about what to expect. I would have thought the least you could do would be to provide a template presentation for us to give FB including the steps they have to go through. And a Toolkit about what we have to do to get approval would be a huge timesaver.

You may have had to get apps approved dozens of times whereas this is the first time I have ever done it. Previously your product just worked out of the box. Most people would have given up by now.
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4 years 6 months ago #65721 by alzander
Replied by alzander on topic Manage Pages Problem
You're right about the App Review process is a mess. We've created blog posts , added an 'App Review' section in the admin area of the app itself, and tried to help support our users in every way we can. The unfortunate bit is that there isn't a one-size fits all solution to how to submit your app. We've guided users in the forums with a canned response in the past that has garnered responses from Facebook of approval, denial and requests for more information. The app approval process is done by different reviewers on FB's end each time and there is not the consistency you or I would like.

As for what I can tell you, many people have gone through the review process using just a screen shot and video of the administrator area. For the Channels feature, I'd recommend describing it as:
"We will use this feature to post content from the Facebook Administrators of our account to our own Facebook Pages. We will not be asking regular users for the manage_pages permission as it will only be for our administrators."

We've heard of good results with that, but again, your results may differ. We've heard of many times where someone is denied and then resubmits with almost the exact same request and is approved.

I hope that helps, but either way, please let us know how your submission goes.

Thanks,
Alex
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4 years 6 months ago #65726 by chramb1
Replied by chramb1 on topic Manage Pages Problem
I'm at wit's end with Facebook.

I've requested the pages permissions TEN TIMES now. I've given explanations, screencasts, full-on videos, the works.

Every time they simply reject and say I'm not doing it right. No explanation of what's missing, even when I ask.

I understand why people kick puppies. (okay, I don't, but you get the idea)
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4 years 6 months ago #65739 by alzander
Replied by alzander on topic Manage Pages Problem
Chris,
I understand your frustration, though I don't have anything great to tell you. We were just denied access to the LinkedIn Developer Marketing Program which is necessary for some features. We're going back and forth with them on the process to reapply (which they don't make easy). We've also been denied in the past for some permissions, but with further explanation and attempts have been approved. In some cases, we've asked for a permission even when we thought we hadn't submitted much information and it's sailed right through without any issues.

I looked through your past posts and saw you had asked a question about app review back in late 2018. Unsure if you've been struggling with the whole time since, but if there's anything you want to share with what you've tried, we'll gladly look over it to let you know any suggestions we may have.

Thanks,
Alex
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