Facebook comments and likes not appearing on my article pages

A new JFBConnect release is being put out right now to improve some of the integration with Facebook's recent changes. We haven't forgot about you and I'll be looking at this issue within an hour or so.

I'll keep you posted on what we find.

After a lot of scouring, it looks like if we disable the System - wbAMP plugin, our JFBCContent plugin properly works. I haven't done any further testing to understand what the wbAMP plugin is doing, but that's the culprit.

Is that something you're using? What is it's purpose? In the configuration of it, I see on the "Plugins to disable" list that the JFBConnect plugins are listed. So, whyever you disabled those is what's causing our plugins to be... disabled. If it should only be disabling those on AMP pages, which I'm assuming is correct, then it seems like there's a bug in the wbAMP plugin that you may need to contact them about.... or remove our plugins from being disabled.

I hope that helps.

Alex

Glad to hear the issue is resolved, on our end at least. I know it took a while and appreciate your patience. Your mention of Sucuri is a good example of why there was a delay. It's very difficult to dig into someone else's site to understand where the conflicting extension is coming from. That takes time and, in this case, it turned out to not even be something related to JFBConnect's behavior. I don't know what Sucuri is or what it's caching and I've never used wbAMP.

In going through your plugins, I believe there were something around 150 enabled. I'd really recommend going through and disabling any plugins you aren't using. It will reduce conflicts later and improve site speed immediately.

Of course, if you run into anything else, don't hesitate to get in touch and we'll gladly help however we can.

Thanks,
Alex

No problem for the help. I'm glad to hear you figured out how to make everything play nicely

Thanks,
Alex