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  7. K2 - Social Autoposting in fb creating incorrect URLs

Topic-icon K2 - Social Autoposting in fb creating incorrect URLs

Support Specialist
6 years 5 months ago #63064 by mel
I'm sorry for the delay.

The backend user credentials you provided does not have enough permissions to configure or view JFBConnect backend properly. For instance, if I try to look at the Channels section, I receive the "You are not authorized to manage this section" error. In JFBConnect backend, there should be an Options button (next to the Autotune button). You can click that to set the permissions for the user group that the Alex user is in (or you could just upgrade it to a super-admin temporarily). We'll need to be able to look at the Channels and Open Graph sections to figure out the issue.

Additionally, could you provide FTP access as well? It would be much easier to be able to track down how the incorrect URL is being generated by actually debugging the code?

-Melissa
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6 years 5 months ago #63075 by LeRan
Hi Melissa,
I changed account for alex to super admin and also I creat access to ftp.
I hope it will help you.
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6 years 5 months ago #63118 by LeRan
Hi, do you have some information for me?

There is more mistake: Examp. I can't create other channels:
Erorr message:

No Stream Data found.
Channel may be configured incorrectly. Please make sure your channel is published and review settings for any possible errors.
There may be no current posts available from the social network.
Please note, formatting may be different in your admin template, so please just verify if posts are present.

But I check everything, and I didn't find problem :(


Automatic post to facebook when I create event in jomsocial is not showing picture etc. :(

och...
Pls...
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Support Specialist
6 years 5 months ago #63124 by mel

There is more mistake: Examp. I can't create other channels:
Erorr message:

No Stream Data found.
Channel may be configured incorrectly. Please make sure your channel is published and review settings for any possible errors.
There may be no current posts available from the social network.
Please note, formatting may be different in your admin template, so please just verify if posts are present.

But I check everything, and I didn't find problem current/sad

What social network provider and type are you attempting this for? Some networks, such as LinkedIn, don't send back older posts.

Automatic post to facebook when I create event in jomsocial is not showing picture etc.

Do you have an object set up in JFBConnect > Social Meta > Objects area for the JomSocial events? This object should set the description and image for the event, which is how the image preview is built. Once the event is created, are the og:image and og:description tags set correctly in the source?

-Melissa
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6 years 5 months ago #63126 by LeRan
Hi Melissa,
everything is for facebook. Im sending you print screens.

Once the event is created, are the og:image and og:description tags set correctly in the source?

I don't know what do you exactly mean :)

Pls check print screen.
Can you support me with please.
Thank you
Rasto(LeRan)
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Support Specialist
6 years 5 months ago #63131 by alzander
If you view the HTML of the page you're sharing and search for "og:image", you should see a tag like the below in the code:
<meta property="og:image" content="https://www.sourcecoast.com/templates/sourcecoast/images/logo.png" />
That og:image tag is what Facebook will use when it's posting content to a feed.

You can also run your page through the Facebook URL Debug Tool and check the different title, description and image Open Graph tags that Facebook is detecting. They should be the same as the HTML on your page, and that can be an easier way to see what Facebook 'sees' for your page.

I hope that helps explain,
Alex
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6 years 5 months ago #63168 by LeRan
Hi Alex,

If you view the HTML of the page you're sharing and search for "og:image", you should see a tag like the below in the code:
Code:

<meta property="og:image" content="www.sourcecoast.com/templates/sourcecoast/images/logo.png" />

That og:image tag is what Facebook will use when it's posting content to a feed.

You can also run your page through the Facebook URL Debug Tool and check the different title, description and image Open Graph tags that Facebook is detecting. They should be the same as the HTML on your page, and that can be an easier way to see what Facebook 'sees' for your page.


I know this things.

The think is, autoposting is not working in multilanguage website. When I paste URL to facebook debuger everything is ok. The problem is, autoposting don't know which language is there. It working always with basic language. And when something is in another language, it give it to you wrong URL, bcs there is the core language(in URL). It means eror404.

I gived it to you login and ftp access to my website but you did't sent me any answer any private message- nothing!
I don't have any information from you guys :(


And other thing is, everything what you want to share have to be public, (from website), if you have just for registred is not possible to share in facebook, what is the pity bcs is possible to see for non registered users in website.

Please communicate!

Thank you,
Rasto
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Support Specialist
6 years 5 months ago #63180 by alzander
I'm sorry for not getting back to you sooner. We were delayed with the Thanksgiving holidays here.

I just tried to FTP into your site again, but I'm still getting the 530 Login Incorrect message. In your PM, you gave the following details:
account name:
name of server:
login name:
password:
port: 21

What is the difference between account name and login name? I've tried both as the login name / username, but neither works. Is there any special mode I need to use (TLS, SFTP, etc)?

We're unsure what's happening with K2 multi-lingual but will be doing a deeper dive on our end to see if we can determine how to appropriately set the language string in the URL for front-end submissions. FTP access to your site may not be required, but it could certainly help.

Thanks,
Alex
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6 years 4 months ago #63183 by LeRan
Hi,
I already turn off access bcs I tought you are not gonna to help me :rolleyes:

I will sent to you message with access and pls reply me, if it working or not. Should work normal way, nothing special. I will test it before ;)

Thank you,
Regards,
Rasto
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Support Specialist
6 years 4 months ago #63186 by alzander
Rasto,
Thanks so much for your patience. We were able to recreate the issue on our development site after getting multi-lingual content setup properly with K2. I've been testing a fix locally that seems to work and I've implemented it on your site as well thanks to your FTP access.

I did *not* test posting any content. Please do so and let us know if you run into any issues. We don't do a huge amount of testing with multi-lingual sites and there's a lot of different ways to configure them, so I can't guarantee our fix will work in all cases, but we'll continue to help however we can if necessary.

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. K2 - Social Autoposting in fb creating incorrect URLs
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