Topic-icon Question mark (?) showing up in facebook channel stream

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Can't figure out why a question mark is showing up in the top left corner of every post on my facebook channel stream? www.rcpsacramento.org
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Support Specialist
8 years 9 months ago #62417 by mel
I am not seeing a question mark in the stream. Instead I see the green RCP logo. Are you still encountering the problem or has this already been resolved?

-Melissa
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mel wrote: I am not seeing a question mark in the stream. Instead I see the green RCP logo. Are you still encountering the problem or has this already been resolved?

-Melissa

Yes, still having the problem... I replaced the facebook channel with twitter. Twitter works as expected, facebook does not.
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Support Specialist
8 years 9 months ago #62428 by mel
Could you provide a URL where I can see the module with the Facebook posts? I will need to look at the source and inspect the elements to get an idea of what's going wrong. I only see the SCSocialStream with the Twitter posts still.

-Melissa
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mel wrote: Could you provide a URL where I can see the module with the Facebook posts? I will need to look at the source and inspect the elements to get an idea of what's going wrong. I only see the SCSocialStream with the Twitter posts still.

-Melissa

I have it up now... I'll leave it live until I hear back from you. rcpsacramento.org
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Support Specialist
Looking at your site and our code, it's not obvious to me what's going on.

Running your feed through the Graph API Explorer , I get this as the author of the posts:
"from": {
        "name": "RCP Sacramento",
        "id": "225701357491476"
      }

Then running that through the explorer here , I get this as the avatar URL which is matches what's on your page.

Looking at the code, the obvious way that this avatar would not be fetched is if it was cached. Could you try going into the JFBConnect backend > Configuration > General and setting the 'Cache Duration' option to 0? Then refresh the front-end and see if the picture changes.

If this doesn't help, I think it's one of those strange cases where I need to walk through the code to debug what's going wrong - I would need FTP access to your site to figure it out.

-Alex
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