Subscriber ID not found in Autotune

AlexA77
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8 years 10 months ago #62380 by AlexA77

Subscriber ID not found in Autotune was created by AlexA77

hello, it is on one page that JBFConenc is not installed - . prntscr.com/g551hx

On other page it is -> prntscr.com/g551ox

But in any case I can not see jfbconnect buttons on the login page of easysocial, while I have activated login via jfbconnect.

I tis also showing that fb is not correct - > prntscr.com/g5537v

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mel
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Support Specialist

8 years 10 months ago #62381 by mel

Replied by mel on topic Subscriber ID not found in Autotune

I see that you have a valid subscription. Please make sure that you're using the correct subscriber ID in Autotune. You can verify that you're using the right one by logging in here at sourcecoast.com > My Account menu > My Profile. The value will be on the right-hand side of the page.

If you have the correct ID, then visit this page in your backend and click on the Autotune refresh Toolbar button to refresh the subscription status:
administrator/index.php?option =com_jfbconnect&view=autotune& task=fbappRefresh

-Melissa

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Subscriber ID not found in Autotune