Topic-icon facebook channels and user_managed_groups

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I bought this product a few months ago and managed (after some frustration) to figure out how to set up the channels to display our facebook user group on my website.

However, a few weeks ago, the channels just stopped displaying data and when I check out the channel I see the error:

Facebook API Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

The selected user has not granted the "user_managed_groups" permission. Please have them login on the front-end of the site and accept the correct permission.

I have granted the user_managed_groups permission, and I've followed your instructions inside and out, and I've even installed the product on a second website which also has exactly the same problem and I don't know what to do.

I'm not sure if it is related, but even when it was working, any page that had the channel on it was getting a load time lag of 5 to 20 seconds.

When I purchased it, I was using version 7.20, I have
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Support Specialist
8 years 11 months ago #62051 by alzander
Facebook recently changed how the tokens work, which was causing the error you were seeing. We've released an update, v7.2.1, to fix this problem. Please upgrade and I think you should be good to go.

As for channels taking that long to load, please make sure that you don't have debugging mode set in the Joomla configuration area or in the JFBConnect configuration area. Either method of enabling debugging can cause JFBConnect to re-fetch the channel on each page load instead of using the caching time that is also set in the JFBConnect configuration area.

I hope that helps, but should you need anything else, please let us know.

Thanks,
Alex
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