Topic-icon Completely disable JFBConnect and disconnect JFBConnect from Facebook

My Facebook account was disabled within 2hours of running the Autotune wizard. At the time I assumed something to do with generic automatic Facebook routines or something but I did not receive a single piece of correspondence from Facebook to say why.

I disabled all the JFBConnect plugins in case it was related and I have been working through the Facebook process to get my account re-enabled over the last few days. About two hours ago my account was re-enabled (nothing official from Facebook but I just suddenly started receiving email notifications again) - but then literally within an hour of that it was banned again. I had not re-enabled any of the plugins or made any changes at all to anything. I didn't even get to use my account in the short window that it was enabled other than to login.

I have no idea if there is a link between the ban and JFBConnect (I still have no correspondence from Facebook at all). But I want to eliminate it as a possible factor. How can I make sure that it is completely disconnected from Facebook? In particular the developer Facebook Application setup part. With my account banned I can't login to delete the app setup so cannot undo those steps.

Any advice would be greatly appreciated.
Thanks, Mark.
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Support Specialist
Mark,
I have no idea why your app would be banned by Facebook. It's not something we've ever heard of happening with our users and I really don't know of any way that JFBConnect would be related. In general, JFBConnect doesn't 'reach out to Facebook' automatically in any way. Our Autotune tool is only run on-demand by you, so when the app was re-enabled, it's not like that part of our component did anything. The main other feature, authentication, is obviously an on-demand thing as well.

Of course I completely understand your hesitation and desire to eliminate JFBConnect from the mix. To do so, you really just need to disable the JFBCSystem plugin. That will break all functionality of JFBConnect so no social network integration will work. You should also disable the JFBConnect User, Content and Authentication plugins, but they essentially stop working once the system plugin is disabled anyways.

With those plugins disabled, the *only* function in JFBConnect that can reach out to Facebook is the Autotune tool, so if you don't run that, there's no communication there. If you want to go above and beyond, simply uninstall JFBConnect altogether. Your settings will be preserved for when you re-install again, but uninstalling will remove all code, so you're sure nothing is going on there.

That's the long of it, but I certainly hope it helps. Please let us know anything you find. We're as curious as you are as to what might be happening!

Thanks,
Alex
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Thanks for your post Alex, I will let you know how things progress. It is probably something utterly unrelated or co-incidental but Facebook haven't given me even the slightest hint of what they perceive to be the issue so I'm stuck playing guessing-games for now until I get something from them to work with.
Thanks, Mark.
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Hi Alex, I've regained access to Facebook again for a couple of days now. I started getting the email notifications then about 15min after that my login started working (again no correspondence from Facebook).

I jumped straight into the Facebook Developer Center to have a look at the app settings - and the app has been deleted by Facebook. Given it was deleted out by Facebook can I infer that I must have made an error in the settings?

I will probably let things sit for 2-4 weeks before trying to set up again. If it is ok with you I might cross-check my settings with you before setting the facebook app online though.

Thanks,
Mark.
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Support Specialist
Mark,
I'm so confused as to what possibly could be happening. In my understanding, Facebook generally never actually deletes an application. They have ways to block it instead, so deleting it means they've lost some visibility into the app 'as it was', which is just strange.

In any case, there really shouldn't be *any* setting that makes Facebook want to block or delete your app. If there were, there's not really a point in that setting, if you think about it.

Again, I'm sorry to not give a good answer, but I really can't understand what's possibly happening with the information you've provided. If your app wasn't actually being used (or was only used 'lightly' on a website), there's no reason that even if you were doing something 'bad', that Facebook would even notice. The only things Facebook really frowns on are:
* Posting to user's account without their permission
* Tricking users to giving permissions to login
* Stealing user credentials
etc, etc

In general, none of that's allowed by JFBConnect and, more importantly, even if we did, Facebook wouldn't notice that on small sites. They work on algorithms that need a lot of data to understand when things are going bad and a lightly used site doesn't have that kinds of data associated with it.

Again, I hope that explains, but definitely keep us posted.

Thanks,
Alex
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