Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Can't log in or register through Facebook on my website anymore

Topic-icon Can't log in or register through Facebook on my website anymore

Active Subscriptions:

None
6 years 11 months ago #61965 by proant88
Hello,

Facebook log in was working but now if people try to connect with fb, it doesnt log in. it just redirect to Home page. my girlfriend told me that she had a internal error something like that while trying login... also. people cant create account through facebook.

Please I need your help.

My website: www.onglesaddictqc.ca
Thanks
The topic has been locked.
Active Subscriptions:

None
6 years 11 months ago #61966 by proant88
Error is : Internal server Error
The server encoutered an internal error or misconfiguration and was unable to complete your request

Please contact the server administrator This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred and anything you might have done tat may have caused the error
more information about this error may be avalaible in the server log

Additionally a 500 internal server error error was encoutered whyle trying to use an errordocument to handle the request

The error is happening when i try to connect on facebook with my phone and my girlfriend phone at the same time
The topic has been locked.
Support Specialist
6 years 11 months ago #61967 by alzander
When I run Autotune on your site, the following error is shown:

2. Test: Facebook Javascript library inclusion
Fail: Another Facebook extension is installed, including the Facebook Javascript library, and may conflict.

That's being caused by this block of code on the page. It's including the very old Facebook Javascript library and you'll need to disable the inclusion for the new Facebook Javascript library to function, which is necessary for authentication:
<script type="text/javascript">
        // <![CDATA[
        (function(d, s, id) {
          var js, fjs = d.getElementsByTagName(s)[0];
          if (d.getElementById(id)) {return;}
          js = d.createElement(s); js.id = id;
          js.src = "https://connect.facebook.net/fr_FR/all.js#xfbml=1&appId=118897782028807";
          fjs.parentNode.insertBefore(js, fjs);
        }(document, 'script', 'facebook-jssdk'));
        //]]>
        </script>
<div id="main_fbcommentsM124" class="main_fbcomments main_fbcomments_below" >
</div>
<div id="main_fbcommentsM124_temp" class="main_fbcomments_temp" style="display: none;"></div>

I am not getting an internal server error, but my account also isn't created properly. Removing the code above would be the first thing I'd recommend. After that, I'd also make sure the JFBConnect Authentication and User plugins are enabled as they will cause the account to not be created correctly as well.

I hope that helps get you started, but if you still have issues, please let us know and we'll gladly help investigate further.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 11 months ago #61968 by proant88
Okay i found why people couldnt connect anymore.

I have two day ago, turn off the Show 'Login Credentials' in popup. because It had made my app not able to connect with facebook.. so by turning it off .. everything worked well.
Now.. today.. for no reason.. facebook log in. was not working.. i tryed to turn the Show 'Login Credentials' in popup on to see what would happen.. and now it work. but my mobile app doesnt work for login .. same problem...
The topic has been locked.
Active Subscriptions:

None
6 years 11 months ago #61969 by proant88
Ya i know there another extension using facebook. i dont know which one.. i have desabled everyone.. execpt the ignite gallery component. there is a Facebook comment and sharing inside of that
The topic has been locked.
Support Specialist
6 years 11 months ago #61984 by alzander
The "Show 'Login Credentials' in popup" setting uses the Facebook Javascript library to create a popup for the user to enter their email and password. On the pages that are including the very old Facebook Javascript library, authentication will probably have an issue. If you're using a separate mobile app to display your site, then the Javascript option also may not work.

For both of those issues, I'd recommend turning that setting off to fix any problems that you may run into.

I hope that helps explains, but if you need anything else, please let me know.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Can't log in or register through Facebook on my website anymore
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS