Topic-icon Refund Please

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4 years 11 months ago #60903 by warchop
Refund Please was created by warchop
I just renewed, but would like a refund before my renewal goes into effect.

Reasons:

1) Having been a loyal subscriber for 3 years, the support has not been all that great. After struggling with this, same issue, never got resolved, I was chastised by being forceful.

2) Joomla login button rarely worked...as a dev site, wasn't that big of a deal, but moving into production, more important that my users be able to log in

3) Support takes too long, and the forum-based format, versus ticket, is a pain. No clear response time has been difficult. Most responses are aimed back at me, or my site.

4) EasySocial login works right out of the box, and is smooth across mobile operating systems.

Feel free to delete this post. I am through with JFBC because it was not reliable on my site. Support over at EasySocial is ticketed, and responses are very reliable.
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Support Specialist
4 years 11 months ago #60906 by alzander
Replied by alzander on topic Refund Please
We have a 30-day money back guarantee for just these types of reasons. No problem. Your refund will be posted shortly.

We are sorry you ran into issues, but we were unable to recreate them at all and they are not issues that other users have reported in the last 2 years. That makes it very difficult to diagnose.

I wish you the best of luck with your site.

Thanks,
Alex
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