Topic-icon FB Login problem

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7 years 4 months ago #60468 by support_
Replied by support_ on topic FB Login problem
Sent by PM the credentials.
thank you very much.
may be I missed some setting or similar...
is quite urgents
thanks,
stefano
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7 years 4 months ago #60469 by support_
Replied by support_ on topic FB Login problem
FYI:
- all our test made without JCH Optimize Pro enable
- now we enabled again (for customer's experience) - feel you free to disable for you test

thanks,
stefano
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7 years 4 months ago #60474 by mel
Replied by mel on topic FB Login problem
Thanks for the credentials.

To give you some progress, this is related to the language switcher being enabled on your site. I found it by looking at the network URL activity in the browser developer tools. When I disable your language switcher plugin and go to your main page www.mammacult.com/ without /it then I am able to create a FB user successfully.

This is one issue that we've had from time to time on our user's sites but we have not been able to successfully reproduce the behavior on our test sites with language switching enabled. If possible, would you be willing to provide us FTP credentials so that we can debug this further?

-Melissa
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7 years 4 months ago #60477 by support_
Replied by support_ on topic FB Login problem
Hi Melissa,
very strange... even because the test site is the copy of production site...
just in case I can provide to you also the credential of test site.

I sent in PM the ftp access, let me know if works.

Thank you in advance for your support, let me know if I can useful in some case.

Tks,
stefano
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7 years 4 months ago #60478 by support_
Replied by support_ on topic FB Login problem
Melissa,
in my several test, if I well remember... I used also the old SEF form with www.mammacult/it/component...
(not with index.php?option=com_jfbconnect&task=authenticate.callback&provider=google)
and should be works (in FB dev config of course need to put url it and en)

in any case should be better to resolve with index.php?option=com_jfbconnect...
I hope you have success...
stefano
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7 years 4 months ago #60479 by alzander
Replied by alzander on topic FB Login problem
Are you saying that it worked when you used the old SEF URLs? I don't really understand what you mean above.

As for admin access, you sent Joomla admin credentials earlier today. Could you send us FTP credentials as well? We're not sure what the conflict is between the language switcher and JFBConnect is, but we'll need to add some code to files to diagnose further.

Thanks,
Alex
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7 years 4 months ago #60487 by support_
Replied by support_ on topic FB Login problem
Hi,
I sent ftp to Melissa, resend to you...
Forget about SEF
stefano
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7 years 4 months ago #60488 by support_
Replied by support_ on topic FB Login problem
Sorry,
I thought sent... yesterday, some my mistake on composing...
just send now on PM
stefano
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7 years 4 months ago #60497 by alzander
Replied by alzander on topic FB Login problem
We spent a good bit of time on this today and narrowed some things down. We'll be testing again tomorrow and should hopefully have a solution then.

Thanks for your patience,
Alex
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7 years 4 months ago #60498 by support_
Replied by support_ on topic FB Login problem
Alex & Melissa,
thank you very much...

Let me know if I can help in some way...
tks,
stefano
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