Subsciption error

Galina
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Active Subscriptions:

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9 years 6 months ago #60134 by Galina

Subsciption error was created by Galina

18173
User Galina (Galina Ozhiganova)
Level JFBConnect
Valid From 2016-11-17 14:43
Valid To 2017-05-19 14:43
Active Active
Payment Completed
Total amount paid $ 59.99
Subscribed on 2016-11-17 14:41

After starting the application the following message appears:

Error
Your Subscriber ID was not associated with an active JFBConnect subscription.

SourceCoast Subscription Status
User: Ed Norman
Subscription: JFBConnect
Expires: Jul 17, 2016 (Expired)
Last Checked: 2016/11/18

What is the problem and how can I use the application?

The topic has been locked.

mel
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Support Specialist

9 years 6 months ago #60137 by mel

Replied by mel on topic Subsciption error

First, check that you've input the correct subscriber ID. This is not the payment ID or subscription number that you listed above. You can find the correct subscriber ID when you're logged in at sourcecoast.com > My Account > My Profile.

If that ID matches the value you've set in JFBConnect and Autotune, then open JFBConnect backend > Autotune > Facebook App tab. From there, click the Refresh button in the Autotune toolbar.

Try these suggestions and let us know if you continue to have problems.

-Melissa

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Subsciption error