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9 years 7 months ago #59897 by imrabd
HI Alex,

I have done the configuration but it didn't work.
can you please login and verify if my config is correct .
I am sending my password to you.

Thanks,
Imran
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9 years 7 months ago #59910 by imrabd
Attached is the screenshot when we are login with admin user in this which option to select.

File Attachment:


can you please login and verify if my config is correct .
I am sent my password to you.


Thanks,
Imran
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9 years 7 months ago #59917 by imrabd
DearTeam,
Can you please help me on this.

Thanks,
Imran
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9 years 7 months ago #59924 by imrabd
Dear Team,

Can you please help on this .

This is disappointing as there is not reply since more that 24H in weekday.
Do you have a SLA for a ticket ?

Thanks,
Imran
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9 years 7 months ago #59931 by alzander
Thanks for the admin credentials.

Your Action was not associated to the Article Read object. I checked the box in the "Object Associations" area and now the configuration looks correct. Can you please test again with your Facebook admin account? I cannot test since that action won't be available to all users until you go through the Facebook Review process.

As for an SLA, no, we don't have one. Our extension is $60 for 6 months. At $10 / month, it would be impossible to have some guarantee of responsiveness. We always try to respond to posts within a few hours, but depending on the issue and how many posts come in, we aren't always able to satisfy our goals. If you'd prefer a refund instead of support, we do have an excellent 30-day money back guarantee.

Thanks,
Alex
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