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Topic-icon Urgent - Cannot Access our Site!

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9 years 8 months ago #59760 by kickstart
HI
I haven't been using JFBC for a few years but we've just done an upgrade on our site, and want to integrate FB on our blogs. I simply enabled JFBC and immediately the site went down., front end and back end. I can't access it at all.
The error msg is "File missing: /var/www/vhosts/29/291478/webspace/httpdocs/freshstartcoaching.co.ukDScomponentsDScom_jfbconnectDSlibrariesDSfacebook.php
Please re-install JFBConnect or disable the JFBCSystem Plugin"

What do I need to do?

Eoin
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9 years 8 months ago #59761 by mel
Go into your database and disable the plugin for name "System - JFBCSystem" / element "jfbcsystem". You should then reinstall JFBConnect as it looks like some files were not installed and are missing. Then re-enable the JFBCSystem plugin after this point.

Let us know if you continue to have problems.

-Melissa
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9 years 8 months ago #59762 by kickstart
Thanks, but I have no Joomla access. How do I "Go into your database and disable the plugin" ?

Eoin
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Support Specialist
9 years 8 months ago #59763 by mel
This isn't done through your Joomla backend. You'll have to access your server (for instance, through ssh or cpanel) to update the database. I also forgot to mention that the table you want is the #_extensions table.
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9 years 8 months ago #59764 by kickstart
OK done - and thanks a lot. =) Phew!


be well
Eoin
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Support Specialist
9 years 8 months ago #59765 by mel
Glad that was resolved fast. It's always stressful when the website goes down :)
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Urgent - Cannot Access our Site!
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