Topic-icon How to show the popup "logining fb" message

Active Subscriptions:

None
I disable Jfb to open new windows for FB connect, then popup "logining fb" message no longer shown.

How to show the popup "logining fb" message for this setting?
The topic has been locked.
Support Specialist
9 years 8 months ago #59740 by mel
There are two different settings with extremely similar names, so it's easy to get them mixed up.

1. "Show 'Logging In' message" - You need to set this to Yes for the you are logging in message.
2. "Show 'Login Credentials' in popup" will open the new login window credential window in Facebook instead of a popup. You want this set to No.

Let me know if you have these two settings as listed and are still having problems.

-Melissa
The topic has been locked.
Active Subscriptions:

None
9 years 8 months ago - 9 years 8 months ago #59751 by skyfranky
I already set as you said, but 'Logging In' message" not showing

1. "Show 'Logging In' message" - You need to set this to Yes for the you are logging in message.
2. "Show 'Login Credentials' in popup" will open the new login window credential window in Facebook instead of a popup. You want this set to No.

screencast.com/t/liVQYsoc

running latest ver.
Last edit: 9 years 8 months ago by skyfranky.
The topic has been locked.
Support Specialist
9 years 8 months ago #59759 by mel
Ok, I just clarified with Alex about the functionality of the Show Logging In message option. I was wrong in my initial response. When the Show Login credentials in popup setting is configured to show the Facebook page for the credentials, the message setting is not used. If we are redirected to Facebook for the login, we hide that message. If the login on the FB interstitial page takes a while, we can't control that and show a message. Once FB redirects back to JFBConnect, the user should be created at that point.
The topic has been locked.
Active Subscriptions:

None
9 years 8 months ago #59783 by skyfranky
can you show the message before redirect to FB login? As user does not know they need to wait for a while.
The topic has been locked.
Support Specialist
9 years 8 months ago #59787 by alzander
We immediately redirect the user to Facebook. If we were to display a message first, it would take even longer.

Some things you may want to try are disabling any social profile plugins you may have enabled. During authentication, the social profile plugins will make connections to Facebook to download profile data and the user's image. I don't think this is the cause since it sounds like the delay is when you're on the facebook.com site doing the authentication, but it's worth trying.

Beyond that, generally check your system and user plugins to see if there any you don't need enabled. Any of those could be slowing down the login process as well, which are good to disable in general unless needed.

To note, I just tested on your site. My initial registration did take about 10-15 seconds. After logging out, when I tried again, it was less than 2-3 seconds.

Thanks,
Alex
The topic has been locked.