Topic-icon Subscriber ID does not work

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9 years 11 months ago #58644 by WAM1
Just purchase and have developer installing into latest Jomsocial and subscriber ID does not work
Thanks
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Support Specialist
9 years 11 months ago #58645 by mel
Replied by mel on topic Subscriber ID does not work
I see that you have a valid subscription of JFBConnect. Please ensure that you're using the correct value from logging in at sourcecoast.com > My Account menu > My Profile. The SourceCoast Subscriber ID will be on the righthand side of that page. Once you've verified that you have the correct value, please enter into the backend of JFBConnect backend > Autotune > Basic Info tab. After entering that, if it still indicates that you're subscription is invalid, please go to the Facebook App tab in Autotune and use the "Refresh" button.

If you're still having problems after the above steps, please provide any error messages and detailed description of the problem behavior that you're seeing.

-Melissa
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