Topic-icon Old data... IP VS Domain Name, bad link to privacy policy

Active Subscriptions:

None
Greetings!

So far, the experience has been great: great product, great docs... but I have come up against a bit of a problem. I originally configured things when I was in beta, now that I have gone live and transferred my domain name, I can not get JFBConnect to accept why actual domain name or update the link to my privacy policy. This could be because I am a Joomla newb, and have this information input somewhere that I don't realize...but I would really like to get all this corrected.

Ideas?

TIA
The topic has been locked.
Support Specialist
Robbie,
Thanks for the compliments. I'm glad to hear things are going well for you so far. Now, let's get you going all the way.

If you're using Autotune, you should be able to update your settings in the FB App area. Even simpler, you should be able to click the "Refresh" button in the top right, which will detect the domain change and provide new recommendations. Then, just hit "Save Recommended Settings". After that, you should be able to update the Privacy Policy and hit "Save Custom Settings" to update any specific changes you may make.

If that doesn't work, let us know what error(s) you're seeing. Another option is to go to the Facebook Developer Area and update the settings there manually. It's a little more tedious and we don't have docs for how to do that since Autotune helps mask the constant changes that are made in the Developer Area. That may get you going quicker though if Autotune gives you issues.

I hope that helps, but should you need anything else, just let me know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None

alzander wrote: Even simpler, you should be able to click the "Refresh" button in the top right, which will detect the domain change and provide new recommendations.

Thanks,
Alex


That would be top LEFT for the refresh button. Other than that, worked perfectly. Thanks so much.
The topic has been locked.
Support Specialist
Fantastic! I'm glad to hear that got you going. Sorry for the confusion on the right vs left.. glad I wasn't trying to do simple math :)

If you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks,
Alex
The topic has been locked.