Backend showing subscription expired

Inotachi
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10 years 2 months ago - 10 years 2 months ago #57645 by Inotachi

Backend showing subscription expired was created by Inotachi

Hi,

My subscription expires as follows.JFBConnect Completed 2016-03-10 03:15 2016-09-09 03:15 [Active]
SourceCoast Subscription Status

Backend of my site is showing this
Subscription: JFBConnect
Expires: Mar 10, 2016 (Expired)
Last Checked: 2015/12/29

Please explain.

Regards,

Last edit: 10 years 2 months ago by Inotachi.

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alzander
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Support Specialist

10 years 2 months ago #57648 by alzander

Replied by alzander on topic Backend showing subscription expired

We only update the subscription status when you go through the full Autotune process. To update that value, go into the FB App section and do "Refresh" in the menu area. That will re-fetch your subscription status and any updated recommendations for your Facebook application.

I hope that helps,
Alex

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Backend showing subscription expired