Topic-icon IP Error When i try to Make a AutoTune

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8 years 2 months ago - 8 years 2 months ago #57492 by extonjaez
Hello,

During AutoTune, I Put an IP in parameters and now i have this error
File Attachment:

" Error Facebook API Error: This IP can't make requests for that application. Facebook Application configuration could not be loaded. Please check your App ID and Secret Key"

Many Thanks for You Help

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com_jfbconnect_v6.5.3
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Last edit: 8 years 2 months ago by extonjaez.
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Support Specialist
8 years 2 months ago #57495 by alzander
In the Facebook Developer Area for your application, please go to Settings -> Advanced. In there, make sure you haven't added any IP addresses for the Server IP Whitelist or Update Settings IP Whitelist settings. Then, you should be able to update the app using Autotune properly.

I hope that helps,
Alex
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