Topic-icon iframe width and scroll

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10 years 3 months ago #57337 by webiedesign
The content doesn't load correctly in the Page Tab
www.facebook.com/Gerdas-Animal-Aid-12995...0/?ref=page_internal
Automatic Resizing is enabled.
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Support Specialist
10 years 3 months ago #57347 by alzander
Replied by alzander on topic iframe width and scroll
Can you tell us what URL you have setup to display in that window? We'll need to understand what it's supposed to look like to determine why it keeps growing.

Thanks,
Alex
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10 years 3 months ago #57349 by webiedesign
Replied by webiedesign on topic iframe width and scroll
yes, this is the page that is being loaded
gerdasanimalaid.org/index.php?option=com...&view=products&catid[0]=15&Itemid=588
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10 years 3 months ago #57356 by alzander
Replied by alzander on topic iframe width and scroll
I'm unsure why the page is continuously growing. This is an issue with Facebook's "Auto-grow" method where sometimes it can't detect the proper size of the page and keeps thinking that it needs to be bigger.

As for the width of the page, that's caused by your template itself from this style in the mobile.css file:
@media screen and (max-width: 524px)
.container {
    width: 292px !important;
}

I'd recommend fixing that style and disabling the auto-resizing feature. That should at least get things working for you and, if necessary we can try to help investigate the resizing issue.

Thanks,
Alex
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10 years 2 months ago #57510 by webiedesign
Replied by webiedesign on topic iframe width and scroll
I changed the page to use the Atomic template at least a week ago
gerdasanimalaid.org/gerda-s-tack-shak-on-facebook
but Facebook still loads my old template ?
www.facebook.com/Gerdas-Animal-Aid-12995...app/238592926261020/
anything I can do to make it see the new page ?
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Support Specialist
10 years 2 months ago #57518 by alzander
Replied by alzander on topic iframe width and scroll
Are you using the Template Override option in JFBConnect -> Page Tab configuration area, or did you set your template in the Template Manager to be Atomic? I'm not seeing the Atomic template on your home page.

When I try to force the Atomic template with the below URL, AdminTools is blocking it:
gerdasanimalaid.org/gerda-s-tack-shak-on...book?template=atomic
I'd recommend trying to disable AdminTools to see if that helps the issue.

Beyond that, let us know any more details you can about what you've configured and we'll help however we can.

Thanks,
Alex
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