Topic-icon channel owner

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10 years 5 months ago - 10 years 5 months ago #56404 by photofixations
channel owner was created by photofixations
Please see attached. This is happening on all channels
Last edit: 10 years 5 months ago by photofixations.
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10 years 5 months ago #56411 by alzander
Replied by alzander on topic channel owner
There was no attachment in the post. After you upload, please make sure you follow the instructions to hit the green arrow to actually insert the image.

Beyond that, if you can explain anything that may have changed recently, that may help us understand the issue better as well.. once we see what the issue actually is.

Thanks,
Alex
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10 years 5 months ago #56414 by photofixations
Replied by photofixations on topic channel owner
Re-attached image--thanks
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10 years 5 months ago #56418 by mel
Replied by mel on topic channel owner
I still don't see an image attached to the thread. Once you upload it, you need to hit the green arrow to attach it.

The most common cause with channel owners in the backend:
In the JFBConnect backend, if the list of users to select for a channel owner is empty, this means that no users have authenticated with the social network set up in the channel. For instance, if you're doing a LinkedIn company channel, you will need to have authenticated and logged in on the front-end with LinkedIn credentials for the user to show up in the list. To remedy this, login on the front-end with the login button for the desired social network provider. Please make sure NOT to log in with Joomla credentials. Once the user has been created and logged in, refresh the channel in the backend. This will re-populate the list of available users to select.

If this doesn't help resolve the issue, please describe what you're seeing in more detail.

-Melissa
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