Topic-icon JFBC are no importing any facebook field photo etc

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Hi there,
I need to solve the issue, why JFBConnect are not importing any profile field, user avatar, and cover photo from facebook?
only gender is imported and sometime wrong like male instead of female, and the rest blank.

Please check it out.

Best Regards

Romulo Ruiz
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Support Specialist
10 years 5 months ago #56075 by alzander
I see many sites that you've run Autotune on. You've also been a long-time customer of JFBConnect. Can you let me know:
* What URLs are you seeing this issue on? Is it all of your sites, or just a few?
* What extension are you importing data into?
* Was this previously working and just broke, has this never been working, or is this a new installation?

Let us know and we'll gladly investigate further.

Alex
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10 years 5 months ago #56095 by ruizmusic
Hi Alex,
I started seeing this since JFBC 6.3 version on my site www.solterascristianas.com this took me some time to realize that, after saw a lot of user with empty profile only having gender file imported, the sites are importing to jomsocial profile page, after install the version 6.5.1 i tried to ad some field on Facebook Permissions but nothing happen.

i know the support is only for one site, but the same problem happen in other site, i tested in other site last night and profile avatar and cover photo was imported but no profile field.

Could you have look on solterascristianas.com?

Best Regards

Romulo Ruiz
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Support Specialist
10 years 5 months ago #56096 by alzander
No worries. Our subscriptions are for all sites you own. If you're a developer or, if perhaps you had dozens of sites, we'd ask for more than one subscription. Otherwise, usually the issues are related for a user between all their sites.

As for what you describe, the gender field is part of the user's public profile. A lot of other fields need an additional permission from the user to allow your app to see it. You also need to get Facebook's approval to be able to actually request those permissions from your users.

On your site above, I see that you are requesting the following permissions:

email,publish_actions,public_profile,user_religion_politics,user_about_me,user_birthday,user_hometown

When I try to register with Facebook, I'm only asked the following:

Solteras Cristianas will receive the following info: your public profile and email address.


It looks like you haven't gone through the review process for the remaining fields you want. Please go to the Facebook Developer Area , click into your app and go to "Status & Review". In there, you can request permissions for the other fields and give a brief explanation of how you'll use them.

I hope that helps explain,
Alex
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10 years 5 months ago #56099 by ruizmusic
Hi Alex,
Thanks for the review, so i was thinking that user profile include all profile field?
So this is a new facebook policy? i didn't know because before that was not required, that need some time to be completed.

Thanks you very much

Best Regards

Romulo Ruiz
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Support Specialist
10 years 5 months ago #56100 by alzander
Facebook Graph v1.0 applications didn't need to go through the review process. If your app was created more than 1.5 years ago, then it's likely still a 1.0 app. Come March though, all apps will be upgraded to at least 2.0, which require approval for each permission.

You can see what version your app is in your Facebook Developer area in the Dashboard.

Alex
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