Topic-icon Comments not showing on certain posts

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10 years 5 months ago #56047 by subservious
I just noticed earlier today that certain posts are not showing the comments box. The like and share buttons are showing up however. In the settings I have it set to show the comments box at the bottom of each post with ALL categories and no exclusions.

I am using Joomla 3.4.6 and JFBconnect 6.4.2

Any suggestions as to what may be happening?
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10 years 5 months ago - 10 years 5 months ago #56050 by ideus
I have this problem also, but comment box stopped displaying on all posts.
rabdanas.com/index.php/vijesti/item/482-...zacka-sezona-na-rabu

On the bottom they should appear, but they aren't. After they didnt show up, i updated the new version v6.5.1 buty still the comment box does not appear.

Using K2.

Ty
Last edit: 10 years 5 months ago by ideus.
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10 years 5 months ago #56052 by alzander
Ty,
I'm unsure why that's happening. We've had one other report of this and are investigating. On your site, I do see that you have a separate inclusion of the very, very old Facebook Javascript library. It's very possible that that inclusion is causing a conflict as it's known to cause conflicts with other Facebook features.

The code is:
<!-- Facebook Button -->
		<div class="itemFacebookButton">
			<div id="fb-root"></div>
			<script type="text/javascript">
				(function(d, s, id) {
				  var js, fjs = d.getElementsByTagName(s)[0];
				  if (d.getElementById(id)) return;
				  js = d.createElement(s); js.id = id;
				  js.src = "//connect.facebook.net/en_US/all.js#xfbml=1";
				  fjs.parentNode.insertBefore(js, fjs);
				}(document, 'script', 'facebook-jssdk'));
			</script>
			<div class="fb-like" data-send="false" data-width="200" data-show-faces="true"></div>
		</div>
I believe that's coming from K2, and I'd recommend it as the all.js Javascript has been discontinued and not recommended to be used by Facebook for more than 3 years now.

If I reload your page repeatedly, it does load sometimes. That's a good indicator that the 'other' Javascript file is sometimes loading first, causing the conflict.

subservious,
If you can post a URL for us to look at, we'll gladly investigate. Also, please post from the account you subscribed to JFBConnect from. Priority support is for subscribers only.

Thanks,
Alex
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Support Specialist
10 years 5 months ago #56053 by alzander
Actually, just found out that this is a known bug from Facebook. For more information, see the report below:
developers.facebook.com/bugs/988571571224151/

This should be fixed on their end soon. I'd still recommend getting rid of the all.js inclusion as it can cause other conflicts, but otherwise, just wait it out.

Thanks,
Alex
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