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Topic-icon Sudden Social stream Facebook issue

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10 years 6 months ago #55686 by proffset
Hi, I have JFBConnect installed on www.fredericiaeliteidraet.dk/ and use the social stream module on the frontpage. All of the sudden the Facebook channel doesn't work. I have checked all the app settings, and backend settings, ran autotune with no errors.

- When I visit the the channels setup page on the backend the interface looks strange (lost styling?).
- When i try to re-login by the frontend facebook login (as required to "connect" the site with the facebook login) I get a HTML error (too many redirects)...
- i have recently changed my FB password, but aren't allowed to login to Facebook from the site.
- I have tried reinstalling the module / extension...

Can you please help me resolve this issue?

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10 years 6 months ago #55698 by alzander
We're investigating a separate issue with the Channels feature that we should have a release out for this by this weekend. Your issue is new and something we haven't seen before.

From looking at the picture of the backend you provided, it looks like there's a PHP error causing issues. Can you go to the Joomla Global Configuration area and set the "Error Reporting" option to 'Maximum'. Then, load that page again and let us know what error message is showing there. That will help us narrow things down.

If it looks like the issue is related to the other issue we're investigating, we'll gladly give you a code change that may help you fix the issue. Until then, after you get the error message, I'd recommend disabling the Social Stream module to allow the front-end of your site to load.

Thanks,
Alex
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10 years 6 months ago #55699 by alzander
Actually, I just re-read your bullet points. The login error on the front-end likely is caused by the bug we recently discovered. If you're up for implementing a quick code change, and then deleting and re-creating your channel, this should hopefully get you fixed up. The instructions are in the following post:
www.sourcecoast.com/forums/jfbconnect/jf...-stream-setup#p55691

Let us know how that goes.

Thanks,
Alex
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10 years 6 months ago #55735 by proffset
I followed the instructions on the link you provided, that Melissa thoroughly guided the user through. It seems to work with the auth. between the site and Facebook.
So far, so good.

But when I try to recreate the channel, im not allowed to select any providers or so... and the options-page loses all styling...

I get the error:
Fatal error: Class 'JFBConnectProviderFacebookChannel_page_original' not found in /home/fredericiaeliteidraet/public_html/components/com_jfbconnect/libraries/provider.php on line 67
, after settings error reporting to maximum.

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How can I recreate the channel to see if the fix worked?
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10 years 6 months ago #55743 by mel
When you made the changes that I provided, did you make a copy of the original file with a suffix of "original" on it? This is not a file that's included in JFBConnect and I think our detection of files in the directory to know which channels are available for Facebook thinks that's another valid channel. Can you remove the _original file from that directory to see if this helps resolve the error?
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10 years 6 months ago #55750 by proffset
Hi, no actually I just re-installed the plugin before trying your fixup yesterday. So, I thought if anything went wrong I could "snatch" the files from the latest update.

The issue with the channels edit / new page, was there even before i tried updating, or applying your fix-up. I don't have any files renamed to "_original" (or somthing like that).

Would it be possible to add a new channel directly in the mysql DB table ? My twitter channel still works, but I can't edit that one either (Same white unstyled screen with no functions when i click edit). I'm thinking this as a workaround until the bug is fixed...
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10 years 6 months ago #55751 by proffset
So just to clarify - I CAN login with the Facebook connector button from my joomla site now - But I CAN'T create or edit a new Facebook channel.

So your fixup seemed to solve the PHP issue with the Facebook login - which was good :) The channels problem has been there since the problem was discovered. Probably because of a Joomla core update... (Running Joomla 3.4.5).
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10 years 6 months ago #55758 by alzander
Your issue isn't caused by a Joomla core update. There's definitely something strange going on with the files that we haven't heard of or seen before. JFBConnect is setup to automatically detect which Channels are allowed by scanning the files on your server. Our code looks at the files in the /components/com_jfbconnect/libraries/provider/facebook/channels directory and then uses those files to setup each channel. Your filesystem seems to think there's a file in that directory that ends in _page_original.php or just _original.php

If you can't find such a file, we'll have to ask for FTP credentials to investigate where things are going wrong. Again, we've never seen this issue, so I don't have any great answers to give right now if the above solution doesn't work.. we're dumbfounded.

Thanks,
Alex
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10 years 6 months ago #55781 by proffset
Hi again

I searched the libraries again, and found the file name _page_original.php - I have never made that backup copy myself?

After that file was deleted, the channels page worked. At first I couldn't auth with facebook the correct way, so I had to delete the mapped users in the JFBconnect component.

And now it works ... So that's great :)
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10 years 6 months ago #55784 by mel
Great! Glad that this seems to be resolved. Let us know if you run into any other problems.

-Melissa
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Sudden Social stream Facebook issue
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