Facebook API Error

alboydino
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10 years 6 months ago #55628 by alboydino

Facebook API Error was created by alboydino

Hi

Please help as soon as possible, my site is experiencing problems with allowing users to log in via facebook.

On my site I am being given a Name lookup timed out.

In the back end, when I check the JFBconnect component and run an autotune, it is saying
Error
Facebook API Error: name lookup timed out

Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

I have checked my facebook app, and nothing has changed.

Can you please let me know what is going on, so I can resolve it quickly.

Many thanks

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alzander
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10 years 6 months ago #55631 by alzander

Replied by alzander on topic Facebook API Error

Facebook API Error: name lookup timed out

A name lookup timeout means that your server is unable to determine the IP address for facebook.com. That's a PHP or server-level issue that you'd need to contact your host provider to determine. In general, JFBConnect will need to connect to multiple *.facebook.com addresses to function properly. You'll need to make sure that DNS requests on your server are able to retrieve the proper IP address for each of those addresses and that there isn't any sort of firewall that's preventing outgoing communication from your server to other servers.

I hope that helps answer your question, but if you still run into issues, let us know.

Thanks,
Alex

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Facebook API Error