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Topic-icon Everything works except facebook app

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10 years 6 months ago - 10 years 6 months ago #55615 by norfolkandway
HI
Website www.wighthotdeals.com/
facebook app - apps.facebook.com/wighthotdeals/
All other Jfbc works - twitter and facebook
social stream
connect - login etc
Social share
post to facebook & twitter
Just the app not working
Only part of autotune not correct is the privacy policy url is red bu I have read other threads that state this is not required.
Puzzle is that Autotune error check states 'Warning: Issues were found with your site. Please check all tests below and correct any warnings or errors'
I have checked all the recomendations in autotune but am unable to fix
ANy pointers please
JFBC Version: 6.4.2
Joomla 3.4.5
Regards
Iain
Last edit: 10 years 6 months ago by norfolkandway.
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10 years 6 months ago #55617 by mel
It looks like JCH Optimize is compressing all of the javascript on the page, so JFBConnect cannot detect the necessary facebook javascript on the page. I was able to log in via Facebook credentials on your page properly. As long as everything is functioning correctly, I would ignore the error as long as that is enabled.

-Melissa
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10 years 6 months ago #55623 by norfolkandway
Hi Mel
Thank you for your reply
JCH is not enabled
But my main issue is that the facebook app is not working - apps.facebook.com/wighthotdeals/
As you saw, everything else is working so I am at a bit of a loss of where to start to fix this
Any pointers are mucha ppreciated.
Regards
Iain
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Support Specialist
10 years 6 months ago #55625 by mel
The error from Autotune doesn't have anything to do with Canvas and Page tab not working. Your site is not accessible via https, which is required for canvas/page tab to work. If I visit www.wighthotdeals.com/ then I am unable to make a connection. You will need to resolve that first.

Alex wrote this helpful documentation regarding SSL certificates which can help get you started with that.

-Melissa
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10 years 6 months ago #55638 by norfolkandway
Doh
Thank you mel
I completely missed the ssl error - Last time, when I first started using JFBC, I reveived a ssl error message on facebook app page so It did not occur to me.
Thank you for pointing it out
I shall set up ssl today
Thank you again
Iain
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Support Specialist
10 years 6 months ago #55643 by alzander
Glad we could help point you in the right direction. If you still have issues after you get an SSL certificate installed on your site, just let us know.

Thanks,
Alex
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  7. Everything works except facebook app
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