Topic-icon SC Social Module not working anymore

Support Specialist
8 years 5 months ago #55560 by mel
When I load that page in Firefox, I can see the 'Our Facebook Page' Page Plugin widget just fine. Please check to make sure you don't have any Firefox add-ons that would be blocking this.

even deprecated plugins

If you have selected Like Box (deprecated), JFBConnect automatically uses the Page Plugin instead. That's not the old Like Box widget on the page.

-Melissa
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8 years 5 months ago #55562 by toolkit
Ah ok. Didn't know that. So why does this work in Chrome and not Firefox? Any ideas?
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Support Specialist
8 years 5 months ago #55563 by mel
As I just mentioned, it DID work in Firefox for me for the link that you provided. Please disable any Firefox add-ons/extensions and restart to see if the behavior changes for you.
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8 years 5 months ago #55564 by toolkit
Even more strange. When I open Firefox, I don't see anything under "Our Facebook Page" at all on the URL I posted. I don't have any extensions or add-ons enabled either, although I have it fairly locked down. Took a screen shot and hope I've attached it properly at this point. I think the only thing I'm using in Firefox is Firebug which allows me to view code that needs to be changed.

It would appear that this entire thread is caused by some setting in Firefox. I tested the site on another Windows 10 machine with the latest FF and the SCSocialWidget appeared as expected. I even tested in the Google App on my 2nd generation iPad and it appeared there as well.

You have my permission to smack me upside the head. :-) If I get a few moments to test, I'll see if I can determine what's causing the empty module in my FF configuration.

Sorry for the hassle and confusion.

Thank you Melanie.

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8 years 5 months ago #55565 by toolkit
Of course I uploaded the WRONG screenshot. Let's try this again. Here's how the SCSocialWidget looks from my highly restricted Firefox browser.

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Support Specialist
8 years 5 months ago #55572 by mel
In any case, it seems as if JFBConnect is inserting the proper Facebook plugin code into your page, as it loads properly in Chrome and Firefox when not restricted by an add-on/extension/settings. Anything limited by the browser is not something that we have control over. If you think there's something being caused by JFBConnect, please let me know, but I think this is outside the scope of our software now.
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8 years 5 months ago #55578 by toolkit
Just in case anyone else runs into this issue, selecting "Always use private browsing mode" under Tools | Options | Privacy (in Firefox) prevents the Facebook plugin from displaying correctly on the front end of a website. Once that option is deselected, the module (or whatever is being used) from SourceCoast works great.

Hope this helps someone on down the road.
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Support Specialist
8 years 5 months ago #55581 by mel
Thanks for the tip. I've added it to our common support questions.
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