Problems with registration

alboydino
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10 years 7 months ago #55508 by alboydino

Problems with registration was created by alboydino

Hi

I am a little confused as to how my login system works, as I didn't build my website and the people who did, are unreachable, permanently.

So first I need to know if my login is done through JFBConnect or through Easy Social, I am asking you both to get some help.

So is this the login from Easy Social or JFBConnect?

When I try and enter a new user name and password into 'register' I get shown the following at the top of the page

If I click on the joomla login button, I get this pop up, which is normal and I believe is a JFBConnect login screen, please correct me if I am wrong.

When I click on register I get the following registration screen, again could someone tell me if this is an Easy social login screen or a JFBConnect screen?

So I fill in all the information, click register and I get the following messages

So herein lies the problem.

I cannot get my users to register with my site unless they use the social media logins, which do all work perfectly, but I should be able to have a normal login as well.

Could someone please help me out here, I would really appreciate it and would like to get this sorted a soon as possible.

There must be something that has gone wrong because I didn't used to have this problem, but I also don't really know when it started.

I thank you all in advance.

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alzander
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10 years 7 months ago #55509 by alzander

Replied by alzander on topic Problems with registration

So is this the login from Easy Social or JFBConnect?

Both, actually. The social login features on that image are from JFBConnect. The username/password fields are controlled by EasySocial.

When I try and enter a new user name and password into 'register' I get shown the following at the top of the page

That portion is controlled by EasySocial. I'm not sure what's happening there, but StackIdeas has great support and should be able to help narrow things down.

If I click on the joomla login button, I get this pop up, which is normal and I believe is a JFBConnect login screen, please correct me if I am wrong.

That does look like our popup, but I can't be certain just from an image. Again, the social login buttons are from JFBConnect. The top portion, even if it's our module, uses the standard Joomla user component to perform the authentication / login of existing users.

When I click on register I get the following registration screen, again could someone tell me if this is an Easy social login screen or a JFBConnect screen?

That's 100% EasySocial.

I cannot get my users to register with my site unless they use the social media logins, which do all work perfectly, but I should be able to have a normal login as well.

That definitely narrows things down. JFBConnect is managing the social logins. I'm glad to hear they are working perfectly. The other issues you mention are not caused by JFBConnect.. at least not directly. If StackIdeas comes back noting any issues that may be caused by JFBConnect, we'll gladly investigate.

I do hope that helps you narrow things down on where to focus and who to talk to. If you need anything else from use though, just let us know.

Thanks,
Alex

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