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Topic-icon Facebook comments stopped working

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10 years 7 months ago #55496 by ducky
Seems my Facebook comments box is now missing. Did something change with facebook or am I just out to lunch?
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10 years 7 months ago #55501 by alzander
Not sure.. what is, or isn't working? How is it different? If there's a page you can point us to that's behavior as changed, we'll gladly take a look.

Thanks,
Alex
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10 years 7 months ago #55504 by ducky
Hey Alex,

here is a sample SP park with the code {JFBCComments} code in the template, but it's a no show on the page

www.ehcanadatravel.com/park-reviews/2585...its-ridge-trail.html

Thanks for taking a boo at it!
Colin
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10 years 7 months ago #55507 by alzander
The comment box is actually displaying. However, Facebook is setting the width to 0px for some reason. They have made quite a few changes to make their comment box more responsive lately. The comment box on your page is in the same div as the Google map and some other dynamic content which is rendered after page load. Facebook may be detecting that the content doesn't exist or is in a very small container and setting the width that small.

I'd recommend trying to move the comment box to other places on the page or at least to it's own section in the content, not within the Google Maps area, and see if that helps.

Thanks,
Alex
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10 years 7 months ago #55514 by ducky
Tried a bunch of different areas still nothing. Same thing on all the templates.
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10 years 7 months ago #55520 by alzander
Can you try to update your tag with the width parameter, like:
{JFBCComments width=500}
I'd like to see if that helps things. I'm unsure what's going on here as I've never seen this issue before.

Thanks,
Alex
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10 years 7 months ago #55534 by ducky
I already tried that as well as a %age. Still nothing.
it is currently set with the width 500.

It used to work, could it be a conflict with something else on the site or definitely a facebook issue?
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10 years 7 months ago #55543 by mel
Can you try setting the 'num_posts' option in the easy-tag?
{JFBCComments width=500 num_posts=5}

When I build a version in the Comments Plugin configurator on Facebook's test page, there's a value there by default.

-Melissa
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10 years 6 months ago - 10 years 6 months ago #55570 by ducky
Hi Melissa,

Adding num_posts=5 did not make a difference.

Could it be something to do with my facebook app settings?
Last edit: 10 years 6 months ago by ducky.
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10 years 6 months ago #55574 by mel
Actually, this appears to be style related. There's a style on your page from JFBConnect
.fb-comments, .fb-comments >span, .fb-comments iframe[style]{width:100% !important;}

However, the div that has the Comments plugin does not have a width on it, so it's being hidden. Can you try adding this style:
.sourcecoast.facebook.comments.jfbccomments
{
width:500px;
}
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Facebook comments stopped working
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