Topic-icon Facebook user Email not being retrieved

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10 years 8 months ago #54969 by luialv
After clicking facebook login button, joomla still asks for user's email.

Also a strange IPV6 error is shown (see attached)

the site url is www.larosarina.com

Autotune shows no errors/suggestions
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Support Specialist
10 years 8 months ago #54974 by alzander
Facebook will only return an email address for the user if it's been validated and active for the account. The only times we see it not being returned properly is when old accounts are being used to test. Since the account isn't very active, Facebook doesn't return the email address. In that case, JFBConnect does what it has to and asks the user for their email address.

I just tried to register on your site, and got the following error message:

28
ERROR: 28
connect() timed out!

I'm not sure what the cause of that is. It sounds like your server is timing out while trying to communicate with Facebook. You also didn't attach anything to the previous post for the IPv6 error. The issues may be related once we see the image.

Thanks,
Alex
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10 years 8 months ago #54978 by luialv
Thanks, how could I determine what facebook urls are being retrieved duing this login secuence?
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Support Specialist
10 years 8 months ago #54985 by alzander
There are quite a few different URLs that Facebook uses to make connection. A good list is below, but it's possible there are other URLs as Facebook changes their API at will.
https://api.facebook.com/
https://api-video.facebook.com/
https://api-read.facebook.com/
https://graph.facebook.com/
https://graph-video.facebook.com/
https://www.facebook.com/

If you're using a firewall, I recommend whitelisting *.facebook.com so that all outgoing requests to Facebook work.

I hope that helps, but if you continue to have issues, just let me know.

Thanks,
Alex
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