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Topic-icon communicate with SourceCoast.com

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10 years 9 months ago #54694 by wolfzyx
When I try to run Auto tune I get the following message:

Error
getAuthorization - Error: Could not communicate with SourceCoast.com to fetch up-to-date information.

Try many times any ideas ? please a soon as possible is urgent !


Thanks a lot
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10 years 9 months ago #54697 by wolfzyx
Additional information:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, admin and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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Support Specialist
10 years 9 months ago #54708 by alzander
When are you seeing the Internal Server Error message?

What you describe sounds like your server is unable to connect to SourceCoast.com to fetch the latest recommendations for how to configure your Facebook Application. That's usually caused by any of the following:
* Your server is not configured to make outgoing SSL (secure) requests to other servers.
* Your server has a firewall that is blocking outgoing requests

You may need to contact your host to help diagnose what the actual issue is further. Outgoing requests are required to connect to our server for configuration and to each of the social networks for social authentication.

I hope that helps,
Alex
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10 years 8 months ago #54852 by wolfzyx
thanks for your reply and sorry I have not answer before, just stress.

I have contact my provider about it and we make some changes in the config, I will do another testing,
and will contact you again

many thanks again
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Support Specialist
10 years 8 months ago #54854 by alzander
Sounds good. Please let us know how it goes.

Thanks,
Alex
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10 years 8 months ago #54910 by wolfzyx
Hello Thanks for your reply:

I have got the following answer from my provider:

Hi,

yes there is a firewall who blocks outgoing connections.

You can tell us the Url's (Hosts) or IP's, so we can whitelist them.

Herzliche Grüße vom E-Mail-Support-Team aus Linz,

Peter

Would you please send me the require information for a last attempt !!!

the Url's (Hosts) or IP's, to whitelist you ????

gwp
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Support Specialist
10 years 8 months ago #54921 by mel
The URL's should be sourcecoast.com, facebook.com, linkedin.com and the domains for any other social network providers you want to use. Hopefully, you can use the root domain for each of the providers, since listing all of the subdomains for each would be pretty cumbersome.

-Melissa
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10 years 8 months ago #54977 by wolfzyx
Thanks :

I keep working on that issue
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Support Specialist
10 years 8 months ago #54984 by alzander
If you run into issues or errors, please let us know what they are. We can try to help narrow things down however we can. Unfortunately, we don't control the social networks and they can cause our calls to redirects. So, even if we make a call to graph.facebook.com, the call may be redirected to graph-read.facebook.com, and we have no control over the redirect and when it may change.

Thanks,
Alex
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  3. Discontinued Products
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