set-up problems

sylvanr
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8 years 8 months ago #54550 by sylvanr

set-up problems was created by sylvanr

I had tried multiple free "share" plugins previously on my Joomla K2 site. SP Share from JoomShaper worked pretty well except for the same problem I am having with JFBConnect:

1. FB Like button within K2 item- When it is clicked, it has the check mark as if it worked but nothing shows up on the FB activity log.
2. FB Share button within K2 item- When it is clicked, the sites name shows up in the FB wall but not the title of the individual item. There is no image for the item. All FB shares use same generic image for items shared.

The Google + button worked fine in the free plug-in, SP Share, but in JFBConnect, the Google + button doesn't work at all. I tried following the video and the instructions in your documentation but apparently, Google has made changes to their Google Developers Console so it is impossible to follow instructions exactly. I think I had already set some of this up previously for the other extensions I had used previously but was not sure what needed to be modified. I already had something called api-project and then a long number. There is no red "CREATE PROJECT" button. I can click "APIs" and then under "Social APIs", can find "Google + API." Then you get an "Enable API" button. It is all kind of confusing because of the discrepancy between your instructions and the actual Google Developers Console. I was hoping a paid product would be easier to set up than the free one. The auto tune feature was nice but I feel "stuck" at this point.

Help!

(BTW, it looks like your preview button on this form isn't working so will just click "Submit" and hope for the best)

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alzander
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8 years 8 months ago #54552 by alzander

Replied by alzander on topic set-up problems

1. FB Like button within K2 item- When it is clicked, it has the check mark as if it worked but nothing shows up on the FB activity log.
2. FB Share button within K2 item- When it is clicked, the sites name shows up in the FB wall but not the title of the individual item. There is no image for the item. All FB shares use same generic image for items shared.

These issues are both things that JFBConnect will automatically correct, with time. Facebook uses Open Graph tags, which are hidden tags on the page, to describe the title, description and image to use for your pages.

When nothing shows up, it means that Facebook can't see any tags on your page and can't automatically determine good tags to set. JFBConnect will *automatically* set some good Open Graph tags on your page. You can enable any Open Graph plugins that were installed (like for Joomla Content) as well that helps to set even better tags, for images for example.

With those tags set, Facebook will slowly start seeing them as it re-crawls your site. To speed things along on specific pages, you can use the Social Debug Meta Checker site or the Facebook Open Graph Debug Tool which will update Facebook's cached data for your site. Just make sure you use the "Fetch new scrape information" if you use Facebook's tool.

Google+
Sorry you're running into issues with this. It looks like there may be an issue with our latest release is causing the +1 button to not work with non-SEF URLs. We're investigating this now.

Regarding the configuration guide, you're correct, they changed things and we haven't caught up yet. If you're not using our authentication features, you don't need to setup an API key for Google at all though. The +1 button (normally) works just fine without one.

I hope that helps answer some of your questions but if you run into any other issues, please let us know.

Thanks,
Alex

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sylvanr
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8 years 8 months ago #54555 by sylvanr

Replied by sylvanr on topic set-up problems

You said, "These issues are both things that JFBConnect will automatically correct, with time." I am wondering how much time to auto correct?

You said, "You can enable any Open Graph plugins that were installed (like for Joomla Content) as well that helps to set even better tags, for images for example." I found three from

SourceCoast, Open Graph Content, Open Graph Custom Object, and Open Graph-K2. I enabled all three. If I Google "Joomla Open Graph," I see there are other's available? Do I need any other than the ones I found for SourceCoast?

When I run the "Social Debug Meta Checker" on my home page, after enabling the above, I get an overall "C" at 72%. FB is 66%, Google+ 66%, Twitter 66%. There were 1 errors and 1 warnings found." For FB, the error says, "This page has both an og:url tag and a rel="canonical" tag, but they are set to different values. The Open Graph information shown below may not be used by Facebook." I'm not sure what to do with that? The warning says, "The og:image tag is missing."

In the "Social Debug Meta Checker," there are no pics shown in the links. (see attached image).

On the positive side, when I put in the url of an K2 item/article, I get an overall "A". When I click the "Like" button on that article, it does show up in my activity log but defaults to "Only Me" rather than "Friends."

I will keep working with it for a few days and see if some of the bugs resolve. What is the ETA for the Google + button to be fixed. I had no problem with the free SP Share Google + button so a little perplexed why I would have the problem with a paid extension? It's fine if it will be fixed soon in the next week or so but let me know if it will be longer than that.

Also, I was expecting an option for putting share buttons on images? I haven't see that yet. I will have to go back and see where I saw that before I purchased. And isn't there an option for the buttons to move down the page when you scroll?

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alzander
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8 years 8 months ago #54562 by alzander

Replied by alzander on topic set-up problems

You said, "These issues are both things that JFBConnect will automatically correct, with time." I am wondering how much time to auto correct?

It really depends. It can take days for some pages if they are new and Facebook chooses to scan them again. For older pages, it can take longer as Facebook has to build up trust that the new tags are correct and going to stay that way. It prevents bait and switch type behavior where an owner gets a lot of shares for one page, and then changes the content/tags to something unrelated.

You said, "You can enable any Open Graph plugins that were installed (like for Joomla Content) as well that helps to set even better tags, for images for example." I found three from

SourceCoast, Open Graph Content, Open Graph Custom Object, and Open Graph-K2. I enabled all three. If I Google "Joomla Open Graph," I see there are other's available? Do I need any other than the ones I found for SourceCoast?

You should enable any that are installed in the opengraph plugin group for extensions that you use. So, if you use Joomla Content and K2, that should be good. The Custom Object gives you a bit more flexibility to add custom tags to any page on your site, but it's more developer-oriented.

Googling "Joomla Open Graph" likely comes up with a lot of stuff as there are other tools/extensions to try and help. Please don't install others or you will likely run into conflicts.

For FB, the error says, "This page has both an og:url tag and a rel="canonical" tag, but they are set to different values. The Open Graph information shown below may not be used by Facebook." I'm not sure what to do with that?

Can you point to a page with this issue (you can exclude the domain and just use the path to an article) so we can test as well?

The warning says, "The og:image tag is missing."

There's no image set for the page. The Open Graph - Content will try to find a suitable image in an article to use. You can also add a 'default' image to be used on all of your pages (like a logo) in case one can't be found on the page itself. To do that, go to the Open Graph -> Configuration area. Then, in the defaults box, add:

image=http://yoursite.com/link-to-default-image.jpg

On the positive side, when I put in the url of an K2 item/article, I get an overall "A". When I click the "Like" button on that article, it does show up in my activity log but defaults to "Only Me" rather than "Friends."

The A is because the Open Graph - K2 plugin is finding the image and setting it correctly, which helps your score. The "Only Me" is what Facebook chooses for your content. With time, as more people like/share your content, that can change to "Friends". It's a matter of building reputation and trust with Facebook and not something we can force in our extension.

I will keep working with it for a few days and see if some of the bugs resolve. What is the ETA for the Google + button to be fixed. I had no problem with the free SP Share Google + button so a little perplexed why I would have the problem with a paid extension? It's fine if it will be fixed soon in the next week or so but let me know if it will be longer than that.

Again, for this, I'd recommend removing your API/Secret key for Google if you're not using it for Google Authentication. If that still doesn't work, let us know and we can investigate further.

Also, I was expecting an option for putting share buttons on images? I haven't see that yet. I will have to go back and see where I saw that before I purchased. And isn't there an option for the buttons to move down the page when you scroll?

I'm not sure what you mean by any of these items. Can you explain a bit more?

Thanks,
Alex

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sylvanr
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8 years 7 months ago #54638 by sylvanr

Replied by sylvanr on topic set-up problems

I still haven't been able to get your product to work for me as I was hoping it would work. So far, all I can do is use your product for the Facebook "Like" button and "Share" button. Those finally started to work right but the Google button still didn't work. You had said "I'd recommend removing your API/Secret key for Google if you're not using it for Google Authentication." I tried that and it didn't seem to make any difference? My temporary work around is to go back to the free "SP Share" and use their Google button which has always worked from when I installed the plug-in. Their Twitter button worked fine, too. I just turn off their FB buttons in SP Share and turn off the Google button for JFB Share. I end up with buttons on two lines but at least they work. It would be nice to find ONE solution for all the share buttons. I may try some other products to see if anything else out there that might be ONE solution but am still open to troubleshooting with you guys if you have any other ideas.

I like your "Comment's" option with K2 but I don't see anywhere that I can see all the comments that have been left? Am I missing something there? Are you only able to see the comments individually within each article or is there a way to see a list of comments left on the site?

Thanks. Let me know if there is anything else you want me to try.

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alzander
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8 years 7 months ago #54643 by alzander

Replied by alzander on topic set-up problems

Sorry for the delay and the confusion. We think we've found the issue. It deals with how we encode the URL when it's sent to Google, Twitter and other social networks for sharing. We perform the encoding to fix some issues with multi-lingual sites, but it seems as though a recent change in our code is causing issues with sites that are *not* using SEF URLs.

If you are comfortable with making a minor code-change to JFBConnect, it should fix the issue you're having. The change is in the /libraries/sourcecoast/articleContent.php. Around line 68, you'll see:

// URL Encode the path only, but not the slashes within the path
$url .= implode('/', array_map('urlencode', explode('/', $path)));;

Change that too:

$url .= $path;

Please test and see if that helps things go as we think it should. Our quick testing seems to prove it out.

Thanks for your patience,
Alex

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sylvanr
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8 years 7 months ago #54669 by sylvanr

Replied by sylvanr on topic set-up problems

I edited the code as directed and it seemed to work. The Google + button finally appears to be working.

I had asked about having share icons on images but I realized that was an option for a competitors product I had looked at called JS Ultimate Social Share. I did like the idea of the end user being able to share a photo from an item/article without necessarily having to share the entire item/article. I don't see a way to do this with JFBConnect but it would be a nice feature.

I had also asked about having the JFBConnect share buttons visible at all times, even if the user scrolls down the item/article? I see the option for having the buttons at the top or the bottom of an item/article but I don't see an option for the buttons to stay stationary while the user scrolls through the item/article. I notice that on this forum, as I am writing this, there is a share button bar at the bottom left of the screen. When I scroll through the forum pages, this social button bar stays stationary and visible. Where do I find the settings to do this? Will these buttons work like this in K2 items/articles?

I still have a couple questions about the JFBConnect comments. I was having difficulties with the regular K2 comments and have disabled those and just left the JFBConnect comments enabled. When I user leaves a comment, it appears that it is being saved with the K2 item/article. I see the option for sharing the comment on FB. I have set up JFBConnect to email me when someone leaves a comment but I have a couple questions about JFBConnect Comments:

1. Is there an option for the Admin to see all comments left through JFBConnect Comments similar to K2 comments? With K2, I can go to Components, then K2, and select "Comments." This results in a page with all comments left in all K2 Comment sections of all K2 items/articles. Is there anything similar for JFBComments?

2. My second question is about the "Moderation Tool." Apparently, the end user can see this "Moderation Tool?" It seems like this should be restricted to the Administrator or moderators only? I see there are options to "Hide" comments or to "Ban" the author. I would not want the "Public" users to be able to do either. The JFBConnect Comments would be useless if any end user has options of hiding items/articles or banning authors.

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alzander
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8 years 7 months ago #54674 by alzander

Replied by alzander on topic set-up problems

I edited the code as directed and it seemed to work. The Google + button finally appears to be working.

I'm glad to hear that got you going. We'll look into the best way to implement this in the next release that doesn't break other user's sites and keeps things working for you.

I had asked about having share icons on images but I realized that was an option for a competitors product I had looked at called JS Ultimate Social Share. I did like the idea of the end user being able to share a photo from an item/article without necessarily having to share the entire item/article. I don't see a way to do this with JFBConnect but it would be a nice feature.

We don't support custom images on the share buttons. The reason is that not all networks support this, and the ones that do change the code necessary to implement it quite frequently. In general, they don't want you to use custom images because it can be used to 'game' your users into clicking on things that they don't mean to, so there are a lot of restrictions on what the custom images are supposed to look like. Not all extensions follow those requirements and whole sites have been banned by Facebook because they didn't follow the terms of service. We really try to make sure our users are always abiding the by the ToS and using the standard branded icons are very recognizable to all users (which increases click rates) and have no chance of getting you in Facebook's 'bad' radar.

I had also asked about having the JFBConnect share buttons visible at all times, even if the user scrolls down the item/article? I see the option for having the buttons at the top or the bottom of an item/article but I don't see an option for the buttons to stay stationary while the user scrolls through the item/article. I notice that on this forum, as I am writing this, there is a share button bar at the bottom left of the screen. When I scroll through the forum pages, this social button bar stays stationary and visible. Where do I find the settings to do this? Will these buttons work like this in K2 items/articles?

The JFBCSocialShare module is what you're looking for. There's an option to have the module in a "Floating" position, vs fixed. When floating, you can specify where on the page it should show and whether it should be horizontal or vertical. Then, just place it in a module position on the page and it should appear floating instead of in that position.

1. Is there an option for the Admin to see all comments left through JFBConnect Comments similar to K2 comments? With K2, I can go to Components, then K2, and select "Comments." This results in a page with all comments left in all K2 Comment sections of all K2 items/articles. Is there anything similar for JFBComments?

Yes! JFBConnect automatically sets up the proper tags on your page to let any admin of your Facebook App see all the comments for your site. You can see the Facebook Comment Moderation tool at the site below:
developers.facebook.com/tools/comments/

2. My second question is about the "Moderation Tool." Apparently, the end user can see this "Moderation Tool?" It seems like this should be restricted to the Administrator or moderators only? I see there are options to "Hide" comments or to "Ban" the author. I would not want the "Public" users to be able to do either. The JFBConnect Comments would be useless if any end user has options of hiding items/articles or banning authors.

That's only available to administrators of your Facebook App. You will see those options if you are logged into Facebook.com, even if you're not logged into your Joomla site. If you aren't logged into Facebook.com, you (or normal guests) won't see them.

I hope that helps answer everything, but if you need something else, let us know.

Thanks,
Alex

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