Topic-icon Facebook Stream Not Updating

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10 years 9 months ago #54468 by jlharper59
I believe that I have the Channel and Social setup correctly to stream the Facebook page, as the test posts show up as well as one or two from history. However, there have not been any updates to the stream since 8/7/2015...

Ideas?
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10 years 9 months ago #54471 by alzander
The channels feature will show actual posts an admin has made to the Facebook page. Looking at your Facebook Page, all the posts since August 7th have been "shares" of other content. Currently, we don't display shares as the data that comes back from Facebook to represent a share isn't always complete and there usually aren't comments that go along with a share, which makes the promotion of it on user's site (generally) less valuable.

That's not to say we're right, but I'm explaining what we currently do. If you feel that shares absolutely should be shown in the feed, please let us know and we can investigate further. For now though, I'd recommend creating more content on your Facebook Page and verifying that it displays as expected.

I hope that helps,
Alex
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10 years 9 months ago #54473 by jlharper59
That makes sense - thanks.

I'll speak to them about the reasons, as a lot of their content will be "shares" due to the nature of their page. The girls normally post on their own pages and then share with the pageant page.
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10 years 9 months ago #54477 by alzander
Keep us posted on what their feelings are. Again, I'm not saying its impossible, it's just now how we currently do things. If that's an important feature for your clients, it's something we can look into further to see if it's easy to implement and functions how we'd expect it to work.

Thanks,
Alex
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