Topic-icon Facebook login - not seeing app on mobile

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10 years 10 months ago #54324 by imnlimited
When a user tries to login to our site using the Facebook login, they get a Facebook login screen with a note saying that they should install the Facebook app to make this seamless. However, the Facebook app is already installed and they are logged in to Facebook via their Facebook app... Why does it still bring up the screen saying that they should get the App, etc?
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10 years 10 months ago #54340 by alzander
I'm not sure what's going on here. The only time I've seen or heard of a message like that is if you have a specific iOS app for your site or product. If so, you can include some meta tags on the page which let Facebook know that the user could have an improved experience by logging in directly through *your* app, not necessarily the Facebook App itself. I think you can also add app details to your Facebook Application, which will also let Facebook know there's an alternative method.

I know you've discussed having your own app in the past. If so, that's my guess as to what's happening.

Let me know your thoughts,
Alex
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