Subscriber ID Issue

lightbox
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11 years 3 weeks ago #53273 by lightbox

Subscriber ID Issue was created by lightbox

I get the following issue when running the autotune I have entered the subscriber id shown in my accounts page on your website. Though when I click save i get the error "Your Subscriber ID was not associated with an active JFBConnect subscription".

Not sure if I should show my ID in here or not :/

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alzander
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11 years 3 weeks ago #53277 by alzander

Replied by alzander on topic Subscriber ID Issue

Can you double check the Subscriber ID you're using? It should look like 37a6.....1c11 (32 characters in all). This can be found in the My Account -> Downloads, Profile or Subscription pages.

Sometimes, users try their invoice ID, which is not the correct ID.

I hope that helps, but if not, please let me know what domain you're trying to run Autotune from and we can investigate the problem further. Right now, I don't see any Autotune attempts from your account.

Thanks,
Alex

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lightbox
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11 years 3 weeks ago #53279 by lightbox

Replied by lightbox on topic Subscriber ID Issue

Ah, Yes - was using the invoice ID. I thought that wasn't correct.

Thank you.

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alzander
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11 years 3 weeks ago #53280 by alzander

Replied by alzander on topic Subscriber ID Issue

No problem. Glad we could help. If you run into anything else or have any other questions, just let us know!

Thanks,
Alex

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Subscriber ID Issue