Your Subscriber ID was not associated with an active JFBConnect subscr

diabeteskidsde
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11 years 1 month ago #52555 by diabeteskidsde

Your Subscriber ID was not associated with an active JFBConnect subscr was created by diabeteskidsde

Hi there,

when trying to activate JFB, I get the failure message "Your Subscriber ID was not associated with an active JFBConnect subscription."
However, I am sure that I entered the correct ID and subscription is valid until Oct 2015.

Any advise would be most welcome.

Best regards

Michael

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mel
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11 years 1 month ago #52560 by mel

Replied by mel on topic Your Subscriber ID was not associated with an active JFBConnect subscr

Michael,

I just sent you a PM with your correct subscriber ID. Please verify that this is the correct value that you have input. If it is already the correct value, please open Autotune in JFBConnect and go to the Facebook App tab. Then please hit the refresh button, go back to the Start tab and let us know if your subscription status at the bottom of that page has updated properly.

-Melissa

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diabeteskidsde
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11 years 1 month ago #52572 by diabeteskidsde

Replied by diabeteskidsde on topic Your Subscriber ID was not associated with an active JFBConnect subscr

Hi Mel,

got it, thank you very much. I took the wrong ID number then.

Best regards

Michael

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mel
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Support Specialist

11 years 1 month ago #52581 by mel

Replied by mel on topic Your Subscriber ID was not associated with an active JFBConnect subscr

Not a problem - glad that fixed the issue.

If you need it in the future, on this site, go to My Account > My Profile and your subscriber ID is listed on the righthand side of the page.

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Your Subscriber ID was not associated with an active JFBConnect subscr