Topic-icon Subscriber ID - HELP !

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11 years 1 month ago #52548 by marala
My community's gaming site was discontinued in early 2014, I made a backup copy of the entire server. We recently decided to start the site back again, however the backup has failed and we are having to build it from scratch (again). Unfortunately I cannot remember all of the versions of extensions that we had purchased/subscribed to, but I do remember JFBConnect. Alas when I attempt to use our Subscriber ID, my system notification screen states "Your Subscriber ID was not associated with an active JFBConnect subscription." I presume you can validate my Subscriber ID we had purchased from my account associated with this post? Help! Thanks.
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Support Specialist
11 years 1 month ago #52557 by mel
Replied by mel on topic Subscriber ID - HELP !
You currently don't have an active subscription for this account and I also don't see a history of any subscription for this username either. Please PM me any further details so that I can locate your subscription, such as email address, another username it might be under, and your payment transaction ID. You can find the PM envelope icon under my avatar.

-Melissa
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