Topic-icon My app is asking extra info to FB

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11 years 2 months ago #52516 by horseguards
Hello,

It seems to be that my site is asking for details that need FB approval

I check my app, and I see this
www.awesomescreenshot.com/image/69477/1f...55d88f86f1bfd84f010c
so, all of the login permissions are approved by default.

In spite of this, I get this message
www.awesomescreenshot.com/image/69481/0f...b8d18e8e2ee3a8766ed6

Where do I find how to change the info JFBConnect is asking? Any tips?

Thanks!
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Support Specialist
11 years 1 month ago #52520 by alzander
Those extra permissions are based on how you have Facebook profile fields set to be imported into whatever profile system you're using on your site. For example, I see "cumpleanos" is being requested. To get the user's birthday, there is an extra permission required for user_birthday. That is not part of the 'approved by default' permissions from your first screen shot, so it's one that would need approval from Facebook to be imported from all your users.

Without that approval, no users will see the prompt for cumpleanos and since they won't see the permission (or approve it), their birthday will never be imported.

You can see the permission because you are the administrator of the Facebook App. No other users would see all the other additional permissions shown in that popup screenshot until approved by Facebook.

I hope that helps explain,
Alex
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11 years 1 month ago #52526 by horseguards
Following your kind advice, I did take users' birthday off.

Now, it shows no error message, but it doesn't log me in. :(((

Any clues? what am I doing wrong?
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Support Specialist
11 years 1 month ago #52528 by alzander
If it's not actually logging you in, we'd need to test on the site to understand what's wrong. My guess is that there's a Javascript error somewhere. If not already, please try enabling the "Include jQuery / Bootstrap" option in JFBConnect -> Configuration to see if that helps.

If not, please post or private message a URL for your site where we can test to see what's actually failing.

Thanks,
Alex
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