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Topic-icon Facebook Comment box not visible in firefox and IE

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9 years 1 month ago #52397 by fratan
Hi,
I don't know what is going on but i can't see the Facebook comment box in Firefox and IE. When i try chrome or safari. It's visible.
Please check this page: www.fomesoutra.com/index.php/sujet-corrige (the comment box should have appeared at the bottom)
I've cleared my browser's cache and cookies but it's still the same.

I'm using the latest version of JFBConnect with Joomla 3.4.

Please take a look.

Thanks
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Support Specialist
9 years 1 month ago #52402 by mel
JFBConnect requests the Comments widget the same for all browsers. However, for some reason in Firefox, Facebook has added additional classes to the comments box that are hiding it. In particular "fb_hide_iframes" seems to be causing the majority of the problem.

* Do you have authentication to Facebook set up via JFBConnect? One thing I'd suggest is to login via Facebook and see if the comment box is present then. I looked around briefly but didn't find the login functionality on your page.
* Facebook is in the process of making some changes to deprecate some of their social plugins and it's very possible that the existing Comments Box has been affected. Have the comments shown in all browsers for you and just breaking now that you've upgraded to Joomla 3.4 or is this a brand-new site?

-Melissa
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9 years 1 month ago #52429 by fratan
I have tried the old trick of switching off and on ... and surprisingly it works fine now.
Basically, i switched the comment off, then on again, 2 or 3 times. it shows now fine. So i don't know what fixed it, database issue or Facebook team playing with their Widgets.

Thank you for your time.

Franck
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Support Specialist
9 years 1 month ago #52432 by mel
Strange. I'm inclined to believe that Facebook corrected whatever glitch on their side was causing the issue. No other users reported any problems. However, keep us informed if you encounter the strange behavior again.

-Melissa
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Facebook Comment box not visible in firefox and IE
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